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Network and Voice Service Lead Engineer, Coventry
Client: Coventry Building Society Location:
Coventry, United Kingdom Job Category:
- EU work permit required:
Yes Job Reference:
0dc7f95785b6 Job Views:
89 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
About the role We offer flexibility that counts - and we recognise that will look different for different people. We’ll consider a range of flexible working, and where we can we’ll make it happen. So whether it’s part-time hours, job sharing or other flexible working patterns, have a chat with us before you apply to see what the possibilities are. Regarded as a Subject Matter Expert (SME) and responsible for providing service management expertise to ensure effective management of the technical and business Services in relations Network and Voice provision within the society. Accountable for the maturity and ongoing service team delivering both BAU activities, asset management and life cycle/improvements. Day to Day:
Have a strong focus on Incidents, Request and Problems. Ensure service first behaviours are shown by team. Help motivate the team and promote a culture of continuous improvement to drive a focus on SLT and KPIs. Ensure the team have the focus and support on major incidents. Work together with the team’s Practice and Product Manager to ensure the team has the right focus on priorities for ongoing and future sprints. This includes playing a leading role in facilitating PI Planning discussions on technical demands and helping to identify necessary life cycle and improvement initiatives. Be the leading SME within the team and someone who is actively involved in helping The Practice Manager to identify the right technical skills needed to ensure the team is positioned to address the tasks and demands placed on it. As well as undertake Senior Infrastructure Engineer duties. No formal staff management responsibilities, but required to co-ordinate, coach and mentor other technical team members and external resources where necessary as part of Service Lead responsibilities. About you:
Be
hands-on resolving BAU
issues. Be
part of the on-call rota. Ensure
on-call rota
are managed for teams and cover is provided to support practice manager. Assist with lifecycle and improvement initiatives,
such as OS patching, monitoring improvements, driving automation forward, ensuring our management tooling are fit for purpose, etc. Manage
Escalations
and address service impacts. Ensure
daily service checks
and required attendance to Sunrise. Ensure team and
service areas adopt automation of checks
or tasks as part of service management development. Responsible to ensure
asset management and audit requests
are managed within team. Role involves
engineering knowledge and skillset
in network & voice management. Requirement to attend site
a minimum of two days per week
to ensure team engagement and ensure service focus are achieved by engineers. Qualifications and Skills required:
You’ll have knowledge of service management procedures in a large commercial and mission-critical environment. You’ll be familiar with the ITIL based service management framework and change control, release procedures and tools. You’ll be able to demonstrate capacity planning, management of requests into team, performance improvements and proactive monitoring of Servicenow queues. Knowledge and experience using Servicenow and creating reports/dashboards relating to SLT and demand management modelling. Service delivery management. JIRA Confluence Ansible SAFe Agile Knowledge of SAAS voice services like Genesys and Microsoft Teams. Good network troubleshooting experience. Experience in change, risk, and incident management. Network Architecture design supporting infrastructure and software design principles. Cisco switching and routing protocols to CCNA/CCNP. Good understanding of BGP routing protocols. Cisco wireless networking. Checkpoint / Cisco ASA firewalls. Cisco ISE, Prime, DCNM, APIC-EM toolsets. AWS/Azure. Experience in MPLS. Solarwinds enterprise monitoring and NCM. About us We’re proud to be a building society and we’re focused on our purpose of giving people the power to be better off through life. We’re the 2nd largest building society in the UK, the 8th largest lender, we have more than 2,600 employees and we’re still growing and protecting the interests of our members. We’ve got a simple business model, where savers and borrowers join together to get what they need. That’s the mutual benefit – it’s the way we’ve done things since 1884 and the way we plan to keep doing things. Diversity: We’re building and nurturing teams where difference is valued, creating an inclusive and inspiring workplace. We think discrimination of any sort has no place in a modern society, including ours. Diversity brings unique ideas and perspectives, helping us to deliver better performance. We’ve made clear commitments to increase gender and race diversity in our senior teams over time, and an overall ambition to improve the representation of different sexual orientations, gender identities, disability, backgrounds and thinking styles in our workforce. Location:
Hybrid
#J-18808-Ljbffr
Client: Coventry Building Society Location:
Coventry, United Kingdom Job Category:
- EU work permit required:
Yes Job Reference:
0dc7f95785b6 Job Views:
89 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
About the role We offer flexibility that counts - and we recognise that will look different for different people. We’ll consider a range of flexible working, and where we can we’ll make it happen. So whether it’s part-time hours, job sharing or other flexible working patterns, have a chat with us before you apply to see what the possibilities are. Regarded as a Subject Matter Expert (SME) and responsible for providing service management expertise to ensure effective management of the technical and business Services in relations Network and Voice provision within the society. Accountable for the maturity and ongoing service team delivering both BAU activities, asset management and life cycle/improvements. Day to Day:
Have a strong focus on Incidents, Request and Problems. Ensure service first behaviours are shown by team. Help motivate the team and promote a culture of continuous improvement to drive a focus on SLT and KPIs. Ensure the team have the focus and support on major incidents. Work together with the team’s Practice and Product Manager to ensure the team has the right focus on priorities for ongoing and future sprints. This includes playing a leading role in facilitating PI Planning discussions on technical demands and helping to identify necessary life cycle and improvement initiatives. Be the leading SME within the team and someone who is actively involved in helping The Practice Manager to identify the right technical skills needed to ensure the team is positioned to address the tasks and demands placed on it. As well as undertake Senior Infrastructure Engineer duties. No formal staff management responsibilities, but required to co-ordinate, coach and mentor other technical team members and external resources where necessary as part of Service Lead responsibilities. About you:
Be
hands-on resolving BAU
issues. Be
part of the on-call rota. Ensure
on-call rota
are managed for teams and cover is provided to support practice manager. Assist with lifecycle and improvement initiatives,
such as OS patching, monitoring improvements, driving automation forward, ensuring our management tooling are fit for purpose, etc. Manage
Escalations
and address service impacts. Ensure
daily service checks
and required attendance to Sunrise. Ensure team and
service areas adopt automation of checks
or tasks as part of service management development. Responsible to ensure
asset management and audit requests
are managed within team. Role involves
engineering knowledge and skillset
in network & voice management. Requirement to attend site
a minimum of two days per week
to ensure team engagement and ensure service focus are achieved by engineers. Qualifications and Skills required:
You’ll have knowledge of service management procedures in a large commercial and mission-critical environment. You’ll be familiar with the ITIL based service management framework and change control, release procedures and tools. You’ll be able to demonstrate capacity planning, management of requests into team, performance improvements and proactive monitoring of Servicenow queues. Knowledge and experience using Servicenow and creating reports/dashboards relating to SLT and demand management modelling. Service delivery management. JIRA Confluence Ansible SAFe Agile Knowledge of SAAS voice services like Genesys and Microsoft Teams. Good network troubleshooting experience. Experience in change, risk, and incident management. Network Architecture design supporting infrastructure and software design principles. Cisco switching and routing protocols to CCNA/CCNP. Good understanding of BGP routing protocols. Cisco wireless networking. Checkpoint / Cisco ASA firewalls. Cisco ISE, Prime, DCNM, APIC-EM toolsets. AWS/Azure. Experience in MPLS. Solarwinds enterprise monitoring and NCM. About us We’re proud to be a building society and we’re focused on our purpose of giving people the power to be better off through life. We’re the 2nd largest building society in the UK, the 8th largest lender, we have more than 2,600 employees and we’re still growing and protecting the interests of our members. We’ve got a simple business model, where savers and borrowers join together to get what they need. That’s the mutual benefit – it’s the way we’ve done things since 1884 and the way we plan to keep doing things. Diversity: We’re building and nurturing teams where difference is valued, creating an inclusive and inspiring workplace. We think discrimination of any sort has no place in a modern society, including ours. Diversity brings unique ideas and perspectives, helping us to deliver better performance. We’ve made clear commitments to increase gender and race diversity in our senior teams over time, and an overall ambition to improve the representation of different sexual orientations, gender identities, disability, backgrounds and thinking styles in our workforce. Location:
Hybrid
#J-18808-Ljbffr
