Network Configuration Specialist
Posting Date:
15 Jan 2025 Function:
Business Services & Operations Location:
Hatfield Business Park, Hatfield, United Kingdom This highly technical Network Implementation Specialist role enables the implementation of the latest technology to meet our customers' business needs. You'll execute a range of workstreams in the delivery of highly skilled customer service for multiple customer accounts, proactively managing customer needs to ensure the highest levels of customer satisfaction, and that expectations are met and surpassed. We configure, test, troubleshoot and continually monitor our customers' networks to seamlessly ensure the resilience and availability they need. What you’ll be doing
Configuring, implementing, testing and troubleshooting IT infrastructure Translating customer requirements into accurate, working configurations, diagrams and instructions for other agents Providing point of technical escalation within the team for complex issues Leading knowledge-sharing opportunities Working effectively with the customer and/or their representatives, and other parts of BT during production and delivery What we would like to see on your CV
A current or expired Cisco CCNP Evidence of taking ownership of delivering project work packages Production of documentation to enable in-life support Evidence of device configuration, testing and troubleshooting The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years Benefits of working for BT include: 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service x4 Salary Life Assurance Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes Discounted broadband, mobile and TV packages Access to 100’s of retail discounts including the BT shop Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. At BT, we value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway.
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15 Jan 2025 Function:
Business Services & Operations Location:
Hatfield Business Park, Hatfield, United Kingdom This highly technical Network Implementation Specialist role enables the implementation of the latest technology to meet our customers' business needs. You'll execute a range of workstreams in the delivery of highly skilled customer service for multiple customer accounts, proactively managing customer needs to ensure the highest levels of customer satisfaction, and that expectations are met and surpassed. We configure, test, troubleshoot and continually monitor our customers' networks to seamlessly ensure the resilience and availability they need. What you’ll be doing
Configuring, implementing, testing and troubleshooting IT infrastructure Translating customer requirements into accurate, working configurations, diagrams and instructions for other agents Providing point of technical escalation within the team for complex issues Leading knowledge-sharing opportunities Working effectively with the customer and/or their representatives, and other parts of BT during production and delivery What we would like to see on your CV
A current or expired Cisco CCNP Evidence of taking ownership of delivering project work packages Production of documentation to enable in-life support Evidence of device configuration, testing and troubleshooting The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years Benefits of working for BT include: 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service x4 Salary Life Assurance Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes Discounted broadband, mobile and TV packages Access to 100’s of retail discounts including the BT shop Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. At BT, we value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway.
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