£40,892 - £46,023 Per Annum MML Pension, Annual Leave & Free travel on Tram & NX Bus for you and your partner.
Location : Wednesbury Depot, Potters Lane, Wednesbury, WS10 0AR
Salary : £40,892 – £46,023 Depending upon experience
Contract : Full time, Permanent
Benefits : MML Pension, Annual Leave & Free travel on Tram & NX Bus for you and your partner.
West Midlands Metro is your gateway to an exciting career in the heart of England’s thriving West Midlands region.
We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!
We play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.
Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.
We are now recruiting for a Network Manager to assume responsibility for providing and maintaining a safe, reliable and efficient operation of the West Midlands Metro network.
You will manage safety critical tasks, maintaining safety critical competencies, including tram driving.
You will lead a team of Network Controllers, providing appropriate training and mentoring to build a professional culture within the Operational Control Centre (OCC).
As our Network Manager, you will be responsible for:
Planning and implementing departmental strategy and policy.
Managing operational responses to incidents and network disruptions.
Monitoring weather forecasts and implementing adverse weather procedures.
Ensuring optimal service delivery before, during, and after special events.
Directing the Network Controller (NC) to maintain service quality in normal and disrupted conditions.
Reporting serious incidents to the OCC Manager or On-Call Manager.
Liaising with emergency services, transport operators, and regulatory bodies as required.
Collaborating with customer services to provide accurate service updates.
Communicating effectively via phone, radio, text, or email.
Logging incidents, updating systems, and reporting lost mileage to management.
Reviewing and implementing operational plans, procedures, and policies.
Managing post-incident investigations, including CCTV, radio, and phone reviews.
Conducting disciplinary hearings (up to Level 2).
Providing daily reports, service updates, and detailed incident reports.
Identifying trends affecting performance and service delivery.
Monitoring and reporting network faults using Spotlight.
Overseeing operational staff rosters in collaboration with the Crew Supervisors.
Monitoring and managing the OHLE power supply via SCADA.
Conducting drug & alcohol testing and fire evacuation drills.
Leading performance reviews, 1-2-1 meetings, and information cascades.
To be successful in this role, you must have:
Relevant light rail/rail transport industry experience in an operations department.
Proven experience with incident management.
Network operations and customer service experience.
Experience in using Office 365 and Share Point on a regular basis.
Excellent interpersonal skills alongside a strong attention to detail.
It would be great if you had:
A degree or equivalent in a relevant subject area.
We prioritise a safety-first culture and require all team members to uphold strict health and safety standards, actively promoting safe practices across the team.
If you’re ready to make an impact by supporting a safe and efficient tram service, apply today to join our dedicated team at West Midlands Metro!
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