This role involves but is not limited to:
Answering non-property, mainly litigation, employment, and family-related new business enquiries (calls and e-mails). Providing legal estimates to clients and referrers. Account management of specific agents and referrers including proactive calls to each referrer to ensure business is passed to Taylor Rose in the first instance. Follow up all estimates given within 24/48 hours and pass feedback to the team leader on any lost instructions. Provide administrative support to fee-earning teams and the specific needs of the department as directed by the Team Lead/Head of New Business/Commercial Director. Allocation of cases dependent on referrer, levels of work within each team, and the specific needs of the team as directed by the Head of Business Development/Head of Conveyancing. Accurate use of case management systems as well as Outlook, Microsoft Word, and Excel. Accurate data entry into electronic portals during the client introduction process. Promoting Taylor Rose services to customers & cross-selling legal services within Taylor Rose within the new business teams. Understanding GDPR requirements for dealing with clients' personal information. Working to department targets and KPIs. Assisting clients with answering questions and guiding them where necessary on how to progress through the new client onboarding process. Working closely with the account manager to ensure we are getting the most out of our referring partners and provide details of potential issues that could arise. Build strong relationships across the accounts managed to help with referrer engagement and continued growth of the department. Requirements:
Ability to work well independently and as part of a team. Ability to work in a busy, sales, and target-driven environment. Attention to detail. Self-motivated and enthusiastic. Target and sales-driven. Customer focused - high levels of customer service. Strong verbal and written communication skills. Ability to remain calm under pressure. Company Core Values:
Aspire:
To challenge convention, an entrepreneur with energy for change. To be the best we can be. Innovate:
To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems, and growth. Integrate:
Bring together people and systems into a cohesive force. Commit:
To work with integrity and invest in long-term relationships, creating a strong market position and delivering sustained commercial advantage.
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Answering non-property, mainly litigation, employment, and family-related new business enquiries (calls and e-mails). Providing legal estimates to clients and referrers. Account management of specific agents and referrers including proactive calls to each referrer to ensure business is passed to Taylor Rose in the first instance. Follow up all estimates given within 24/48 hours and pass feedback to the team leader on any lost instructions. Provide administrative support to fee-earning teams and the specific needs of the department as directed by the Team Lead/Head of New Business/Commercial Director. Allocation of cases dependent on referrer, levels of work within each team, and the specific needs of the team as directed by the Head of Business Development/Head of Conveyancing. Accurate use of case management systems as well as Outlook, Microsoft Word, and Excel. Accurate data entry into electronic portals during the client introduction process. Promoting Taylor Rose services to customers & cross-selling legal services within Taylor Rose within the new business teams. Understanding GDPR requirements for dealing with clients' personal information. Working to department targets and KPIs. Assisting clients with answering questions and guiding them where necessary on how to progress through the new client onboarding process. Working closely with the account manager to ensure we are getting the most out of our referring partners and provide details of potential issues that could arise. Build strong relationships across the accounts managed to help with referrer engagement and continued growth of the department. Requirements:
Ability to work well independently and as part of a team. Ability to work in a busy, sales, and target-driven environment. Attention to detail. Self-motivated and enthusiastic. Target and sales-driven. Customer focused - high levels of customer service. Strong verbal and written communication skills. Ability to remain calm under pressure. Company Core Values:
Aspire:
To challenge convention, an entrepreneur with energy for change. To be the best we can be. Innovate:
To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems, and growth. Integrate:
Bring together people and systems into a cohesive force. Commit:
To work with integrity and invest in long-term relationships, creating a strong market position and delivering sustained commercial advantage.
#J-18808-Ljbffr
Industry:
Law Practice
Employees:
1000 - 5000
Founded:
1905
Address:
69 Carter Lane London, London Central , GB, EC4V 5EQ
Taylor Rose is a top 60 independent law firm with over 1,700 experts operating nationwide. We build trusted relationships with people and organisations to successfully overcome hurdles and challenges in life and in business.
Whether you are a commercial or individual client, our professionals will put you at the heart of our business. From the everyday to the most complex issue, our experts will provide you with clear, concise advice.
Taylor Rose’s heritage spans over 100 years, but we defy tradition. With a unique management structure unlike any other law firm, we operate dynamically, constantly looking for smart ways to succeed.
Taylor Rose’s vision is to deliver smart, modern law.
Main Areas of Practice
- Medical Negligence
- Corporate Commercial
- Costs
- Crime & Extradition
- Debt Recovery
- Directories
- Duties
- Dispute Resolution
- Employment & Benefits
- Family Matters
- Financial Matters
- Immigration
- Insolvency
- Lender Services
- Mergers, Sales & Acquisitions
- Personal Injury
- Residential and Commercial Property
- Services for Solicitors
- Shareholder & Partnership Agreements
- Wills, Estate Planning, Trusts & Probate
Offices
- Bath, South West
- Bexleyheath, London
- Bishop’s Stortford, East of England
- Bognor Regis, South East
- Brighton, South East
- Brixton, London
- Carter Lane, London
- Chelmsford, East of England
- Coulsdon, London
- Ealing, London
- Eastbourne, South East
- Fulham, London
- Guildford, South East
- Hertford, East of England
- Horsham, South East
- Hove, South East
- Kingston, London
- Manchester, North West
- New Addington, London
- Peterborough, East of England
- Reigate, South East
- Sevenoaks, South East
- South Croydon, London
- Wallington, London
- Warrington, North West
- Westminster, London
- Wimbledon, London
- Worthing, South East
