Summary:
New Resource Recruitment are happy to announce we are assisting a long-established local business in securing a Campaign Manager. The role is to ensure the smooth, timely and successful delivery of fundraising campaigns (inbound and outbound). The Campaign Manager will act as the main point of contact for all campaign and operational matters specific to designated accounts. This role also offers two days remote working per week. Scope of the Role:
The ideal candidate will have experience of Campaign Management: Delivery of campaigns on time and to client and internal expectations. Partnered with Campaign Executives - collaborate and support as one team on designated client accounts. Client retention - by offering proactive, exemplary service standards to all clients. Query resolution - client focused when dealing with queries/questions either raised internally or directly by the client. Key Responsibilities:
Demonstrate a thorough understanding of a clients campaign requirements, prepare briefs and distribute to relevant internal teams on time. Pro-active in monitoring and managing agreed campaign schedules to ensure milestone dates are met. Complete campaign segmentation matrices. Ensure material changes in volume or phasing of activity is fed back to the Account Management team for review and adjustment as necessary. Manage campaign related feedback between internal teams and clients where required. Investigate and resolve queries/tickets raised by clients. Complete campaign health checks. Regularly review outstanding tickets for designated client accounts and escalate to appropriate team as necessary. Own and update client operational specifications. Be a Client Subject Matter Expert (SME) for internal teams on operational matters. Manage, organise and co-ordinate client status calls. Attend client meetings, as required. Monitor client stock levels and re-order existing stock (including quotations) as necessary. Manage client raffle draws. Maintain Royal Mail Freepost Information. Provide relevant client feedback to Account Management where opportunities known and to maximise revenue from each client. Prepare campaign debrief information for Quarterly Business Reviews. Record billable activity for tasks completed. Ensure that all working practices are carried out within agreed standard operating procedures. Undertake other ad hoc duties/projects within other areas of the wider Campaign Operations Team, as required. Candidate Qualities:
High level of accuracy and attention to detail. Excellent planning and organisational skills. Effective multitasking and able to balance priorities to meet agreed/tight/competing deadlines. Effectively gather information from a wide range of sources required. Pragmatically solve problems. Good communication skills (listening, verbal, written, report writing, presentations, etc.). Able to influence others effectively. Team player who collaborates well with others. Need minimal supervision and is self-motivated. Client and service focused. Able to remain calm and measured in pressurised situations. Comfortable working with evolving processes and procedures. Technical Skills:
Fully computer literate (MS Word, Excel, SharePoint). Experience:
Good experience of working in a client facing role. Worked in business-to-business customer facing roles. Experience in the charity sector. Able to brief other teams on requirements.
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New Resource Recruitment are happy to announce we are assisting a long-established local business in securing a Campaign Manager. The role is to ensure the smooth, timely and successful delivery of fundraising campaigns (inbound and outbound). The Campaign Manager will act as the main point of contact for all campaign and operational matters specific to designated accounts. This role also offers two days remote working per week. Scope of the Role:
The ideal candidate will have experience of Campaign Management: Delivery of campaigns on time and to client and internal expectations. Partnered with Campaign Executives - collaborate and support as one team on designated client accounts. Client retention - by offering proactive, exemplary service standards to all clients. Query resolution - client focused when dealing with queries/questions either raised internally or directly by the client. Key Responsibilities:
Demonstrate a thorough understanding of a clients campaign requirements, prepare briefs and distribute to relevant internal teams on time. Pro-active in monitoring and managing agreed campaign schedules to ensure milestone dates are met. Complete campaign segmentation matrices. Ensure material changes in volume or phasing of activity is fed back to the Account Management team for review and adjustment as necessary. Manage campaign related feedback between internal teams and clients where required. Investigate and resolve queries/tickets raised by clients. Complete campaign health checks. Regularly review outstanding tickets for designated client accounts and escalate to appropriate team as necessary. Own and update client operational specifications. Be a Client Subject Matter Expert (SME) for internal teams on operational matters. Manage, organise and co-ordinate client status calls. Attend client meetings, as required. Monitor client stock levels and re-order existing stock (including quotations) as necessary. Manage client raffle draws. Maintain Royal Mail Freepost Information. Provide relevant client feedback to Account Management where opportunities known and to maximise revenue from each client. Prepare campaign debrief information for Quarterly Business Reviews. Record billable activity for tasks completed. Ensure that all working practices are carried out within agreed standard operating procedures. Undertake other ad hoc duties/projects within other areas of the wider Campaign Operations Team, as required. Candidate Qualities:
High level of accuracy and attention to detail. Excellent planning and organisational skills. Effective multitasking and able to balance priorities to meet agreed/tight/competing deadlines. Effectively gather information from a wide range of sources required. Pragmatically solve problems. Good communication skills (listening, verbal, written, report writing, presentations, etc.). Able to influence others effectively. Team player who collaborates well with others. Need minimal supervision and is self-motivated. Client and service focused. Able to remain calm and measured in pressurised situations. Comfortable working with evolving processes and procedures. Technical Skills:
Fully computer literate (MS Word, Excel, SharePoint). Experience:
Good experience of working in a client facing role. Worked in business-to-business customer facing roles. Experience in the charity sector. Able to brief other teams on requirements.
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