Job Title:
Repairs Administrator Salary:
£15.67 Location:
Hammersmith and Kings Cross, London (on a 5-week rota: 3 weeks in Hammersmith and 2 weeks in Kings Cross) Contract:
2-month term for sickness cover Working Hours:
Monday - Friday, 9 am - 5 pm (in-office, no remote work) About the Role: We're seeking a proactive Repairs Administrator to assist with the completion and smooth progression of day-to-day responsive repairs for our residents. You will work on-site at our offices, ensuring a high standard of service delivery by coordinating repairs with efficiency and attention to detail. The Ideal Candidate: This role is perfect for someone who thrives in a fast-paced, hands-on environment and is motivated by delivering excellent customer service. You should have strong organizational skills, a proactive approach, and be comfortable communicating with both residents and contractors. Familiarity with repairs scheduling and a basic understanding of quotes and cost verification will be advantageous. Key Responsibilities: In this role, you'll be responsible for: Managing Repairs Requests:
Assist with initiating and progressing responsive repairs, ensuring they are completed efficiently and to a high standard. Quote and Cost Verification:
Carefully review and approve quotes, checking that contractor costs are fair, and ensure all completed work matches the initial request before processing payments. Communication:
Keep residents and internal teams informed of repair statuses, addressing questions and concerns promptly. Documentation:
Record all interactions and repair updates in Work wise, ensuring accuracy and consistency. Triage and Prioritisation:
Diagnose and prioritise repairs to allocate resources effectively, enhancing overall satisfaction. Issue Resolution:
Analyse quotes, invoices, and variation orders, ensuring accuracy and cost-effectiveness by referencing the Schedule of Rates (SOR). Investigate repair issues as needed to prevent delays and recall unnecessary work. What You'll Need:
Previous experience in a customer service or administrative role, ideally within repairs or property management Excellent attention to detail and the ability to review and verify quotes and repair requests Strong organizational and time-management skills to handle multiple repair requests Confident communication skills, both written and verbal Familiarity with repairs processes and systems (experience with Workwise is a plus) Join Us: This is a unique opportunity to contribute to a team focused on delivering excellent repair services for residents. If you're organized, detail-oriented, and ready to support seamless repairs for our community, we'd love to hear from you!
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Repairs Administrator Salary:
£15.67 Location:
Hammersmith and Kings Cross, London (on a 5-week rota: 3 weeks in Hammersmith and 2 weeks in Kings Cross) Contract:
2-month term for sickness cover Working Hours:
Monday - Friday, 9 am - 5 pm (in-office, no remote work) About the Role: We're seeking a proactive Repairs Administrator to assist with the completion and smooth progression of day-to-day responsive repairs for our residents. You will work on-site at our offices, ensuring a high standard of service delivery by coordinating repairs with efficiency and attention to detail. The Ideal Candidate: This role is perfect for someone who thrives in a fast-paced, hands-on environment and is motivated by delivering excellent customer service. You should have strong organizational skills, a proactive approach, and be comfortable communicating with both residents and contractors. Familiarity with repairs scheduling and a basic understanding of quotes and cost verification will be advantageous. Key Responsibilities: In this role, you'll be responsible for: Managing Repairs Requests:
Assist with initiating and progressing responsive repairs, ensuring they are completed efficiently and to a high standard. Quote and Cost Verification:
Carefully review and approve quotes, checking that contractor costs are fair, and ensure all completed work matches the initial request before processing payments. Communication:
Keep residents and internal teams informed of repair statuses, addressing questions and concerns promptly. Documentation:
Record all interactions and repair updates in Work wise, ensuring accuracy and consistency. Triage and Prioritisation:
Diagnose and prioritise repairs to allocate resources effectively, enhancing overall satisfaction. Issue Resolution:
Analyse quotes, invoices, and variation orders, ensuring accuracy and cost-effectiveness by referencing the Schedule of Rates (SOR). Investigate repair issues as needed to prevent delays and recall unnecessary work. What You'll Need:
Previous experience in a customer service or administrative role, ideally within repairs or property management Excellent attention to detail and the ability to review and verify quotes and repair requests Strong organizational and time-management skills to handle multiple repair requests Confident communication skills, both written and verbal Familiarity with repairs processes and systems (experience with Workwise is a plus) Join Us: This is a unique opportunity to contribute to a team focused on delivering excellent repair services for residents. If you're organized, detail-oriented, and ready to support seamless repairs for our community, we'd love to hear from you!
#J-18808-Ljbffr
