Employer South Central Ambulance Service NHS Foundation Trust
Employer type: NHS
Site: 22 NHS 111 MK - Operations
Town: Milton Keynes
Salary: £37,338 - £44,962 Pro rata per annum
Salary period: Yearly
Closing: 19/01/2025 23:59
NHS 111 Clinical Advisor - Milton Keynes
NHS AfC: Band 6
Job overview
Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience. Are you seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritises high-quality patient care and the continuous professional development of its staff? We’re on the lookout for dependable, compassionate, and enthusiastic Clinical Advisors to join our motivated, friendly, and hardworking clinical team. Your role will involve calling patients to clinically assess their symptoms while collaborating in a multidisciplinary team, including Health Advisors, Nurses, Paramedics, Mental Health Practitioners, Pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time. There are both full and part-time positions available, with a minimum of 24 hours per week. Main duties of the job
Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day. Calls will be directed to you when patients require clinical advice. By using a combination of your triage experience and our NHS Pathways software, you’ll ensure the patient receives the most suitable treatment tailored to their needs. Treatment can range from self-care and advice to referring patients to other services. You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high-quality patient care and be caring and able to remain calm under pressure. Training: You will need to be able to commit to full-time training for 10 weeks. During this period you will need to have 100% attendance. You will need to be able to commit to a
10-week full-time training programme
which will be fully paid. The 10 weeks training consists of classroom-based training, listening to calls and coaching in the call centre and learning the clinical part of pathways. Working for our organisation
Training and support from our dedicated in-house education team A nationally recognised qualification in Pathways Access to continual professional development and opportunities within SCAS and the NHS Occupational Health support along with an Employee Assistance Programme Enrolment into the NHS Pension Scheme NHS discounts in over 200 stores including holidays, days out, car insurance, restaurants and clothing Disability support Tell us if you have a disability when you apply and we can offer reasonable adjustments to help with the formal interview and assessment. There are more details on the job description and person specification attached to this advert. Please read them carefully before you apply. Please be advised that we reserve the right to close this campaign earlier than the advertised closing date. Detailed job description and main responsibilities
NMC registration HCPC registration At least 3 years minimum post-registration experience Ability to remain calm under pressure Good level of computer literacy Ability to communicate effectively Recent professional clinical experience Prepared to work 5/8 weekends in a 4 week period (shifts are 6/8 hours in length) Motivated towards further professional development Understanding of Clinical Governance and audit practices Flexible working approach Person specification
Experience
Recent professional experience Experience of dealing with emotionally charged situations Previous experience in a call centre environment such as NHS Direct. Supervisory/Coaching/Mentoring experience Qualifications
Registered General Nurse (RN1, RNA,) Specialist Practitioner or Paramedic Valid registration with NMC/HCPC Teaching or assessing qualification We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+, and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable). Please be assured that any requests for reasonable adjustments will not negatively affect your application. As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits Employer certification / accreditation badges
You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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NHS AfC: Band 6
Job overview
Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience. Are you seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritises high-quality patient care and the continuous professional development of its staff? We’re on the lookout for dependable, compassionate, and enthusiastic Clinical Advisors to join our motivated, friendly, and hardworking clinical team. Your role will involve calling patients to clinically assess their symptoms while collaborating in a multidisciplinary team, including Health Advisors, Nurses, Paramedics, Mental Health Practitioners, Pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time. There are both full and part-time positions available, with a minimum of 24 hours per week. Main duties of the job
Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day. Calls will be directed to you when patients require clinical advice. By using a combination of your triage experience and our NHS Pathways software, you’ll ensure the patient receives the most suitable treatment tailored to their needs. Treatment can range from self-care and advice to referring patients to other services. You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high-quality patient care and be caring and able to remain calm under pressure. Training: You will need to be able to commit to full-time training for 10 weeks. During this period you will need to have 100% attendance. You will need to be able to commit to a
10-week full-time training programme
which will be fully paid. The 10 weeks training consists of classroom-based training, listening to calls and coaching in the call centre and learning the clinical part of pathways. Working for our organisation
Training and support from our dedicated in-house education team A nationally recognised qualification in Pathways Access to continual professional development and opportunities within SCAS and the NHS Occupational Health support along with an Employee Assistance Programme Enrolment into the NHS Pension Scheme NHS discounts in over 200 stores including holidays, days out, car insurance, restaurants and clothing Disability support Tell us if you have a disability when you apply and we can offer reasonable adjustments to help with the formal interview and assessment. There are more details on the job description and person specification attached to this advert. Please read them carefully before you apply. Please be advised that we reserve the right to close this campaign earlier than the advertised closing date. Detailed job description and main responsibilities
NMC registration HCPC registration At least 3 years minimum post-registration experience Ability to remain calm under pressure Good level of computer literacy Ability to communicate effectively Recent professional clinical experience Prepared to work 5/8 weekends in a 4 week period (shifts are 6/8 hours in length) Motivated towards further professional development Understanding of Clinical Governance and audit practices Flexible working approach Person specification
Experience
Recent professional experience Experience of dealing with emotionally charged situations Previous experience in a call centre environment such as NHS Direct. Supervisory/Coaching/Mentoring experience Qualifications
Registered General Nurse (RN1, RNA,) Specialist Practitioner or Paramedic Valid registration with NMC/HCPC Teaching or assessing qualification We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+, and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable). Please be assured that any requests for reasonable adjustments will not negatively affect your application. As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits Employer certification / accreditation badges
You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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