NHS AfC: Band 6
Job Overview
Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? The 111 service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience. Are you seeking a fresh challenge or a change of work environment? Would you like to be part of a supportive team that prioritises high-quality patient care and the continuous professional development of its staff? We’re on the lookout for dependable, compassionate, and enthusiastic Clinical Advisors to join our motivated, friendly, and hardworking clinical team. There are both full and part-time positions available, with a minimum of 24hrs per week. Main Duties of the Job
Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day. Calls will be directed to you when patients require clinical advice. By using a combination of your triage experience and our NHS Pathways software, you’ll ensure the patient receives the most suitable treatment tailored to their needs. You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high-quality patient care and able to remain calm under pressure. Training: You will need to be able to commit to full-time training for 10 weeks. During this period, you will need to have 100% attendance. You will need to be able to commit to a
10-week full-time training programme
which will be fully paid. Working for Our Organisation
Training and support from our dedicated in-house education team A nationally recognised qualification in Pathways Access to continual professional development and opportunities within SCAS and the NHS Occupational Health support along with an Employee Assistance Programme Enrolment into the NHS Pension Scheme NHS discounts in over 200 stores including holidays, days out, car insurance, restaurants, and clothing Disability Support Tell us if you have a disability when you apply and we can offer reasonable adjustments to help with the formal interview and assessment. Detailed Job Description and Main Responsibilities
NMC registration HCPC registration At least 3 years minimum post-registration experience Ability to remain calm under pressure Good level of computer literacy Ability to communicate effectively Recent professional clinical experience Prepared to work 5/8 weekends in a 4-week period (shifts are 6/8 hours in length) Motivated towards further professional development Understanding of Clinical Governance and audit practices Flexible working approach Person Specification
Experience
Recent professional experience Experience of dealing with emotionally charged situations Previous experience in a call centre environment such as NHS Direct Supervisory/Coaching/Mentoring experience Qualifications
Registered General Nurse (RN1, RNA), Specialist Practitioner, or Paramedic Valid registration with NMC/HCPC Teaching or assessing qualification We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+, and Armed Forces community (including: Reservists, Veterans, Spouses, and Cadets). Please be assured that any requests for reasonable adjustments will not negatively affect your application. As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits Employer Certification / Accreditation Badges
You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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