About The Role
At the moment we are recruiting for nights and weekend shifts, working from the site only.
Are you ready to join a cutting-edge 111 call centre, shaping its success right from the start?
Practice Plus Group are excited to start recruiting at our
brand new
111 call centre in Stockton-on-Tees. This is an excellent opportunity to build on your
Nursing or Paramedic experience
and to continue to deliver outstanding patient care -
without the physical demand
of acute work. You’ll receive: Pay:
£23.62 per hour
(7am-11pm) and
£26.86 per hour
(11pm-7am), with further pay enhancements of
£29.54 per hour
when working between Friday 18:00 to Monday 7:00am Any training hours will be paid at
£23.62 per hour 25 days' annual leave, increasing with service up to 28 days per year + bank holidays. Guaranteed regular breaks + potential to work from home A strong, stable infrastructure to ensure comprehensive
clinical guidance, support and safety , with excellent opportunities for
ongoing career progression Practice Plus Group benefits including
company pension scheme, life assurance, cycle to work scheme, retail discounts,
and an
employee assistance programme for you and your family. What you'll be doing What your typical day looks like You will be working with patients and providing them with
telephone triage
using the NHS Pathways systems. In 111 we get calls about pretty much anything, hence
no two days will be the same.
However, you
will receive a lot of support from the software systems as well as your team. You will be able to
plan your working hours
to fit with your lifestyle and log off when your shift is over. You will know your start and finish time. You will report into the Clinical Team Leader and Clinical Leads,
have regular 1:1 meetings. You will benefit from coaching, mentoring and development plans to support your career aspirations. Our two training options are: Full-Time
Monday-Friday (9am-5pm) for four weeks You must be able to attend every training day.
This is followed by a further eight weeks' support before you can be signed off to work on your own. Post training
we offer part-time or full-time hours ranging from 16 - 38.5 hours
per week. We offer set shift patterns for you to choose from. To be able to work from home you’ll have to work from the office for at least the first 6 months of employment. What we'll look for in you The successful candidate will have the following skills and experience: Good level of education Ability to write reports, business correspondence, and procedure manuals Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets. Understanding of call centre metrics and resource planning methods Experience of managing large teams within a high volume, process-oriented call centre or similar Urgent Care environment Excellent people management skills and performance management skills Professional and driven, yet communicative and highly approachable We are looking for: UK Registered Nurse ( NMC ) or Paramedic ( HCPC ) with appropriate post-registration acute Primary Care experience. Excellent
listening and communication
skills, with good IT and keyboard skills. A real
passion
for providing outstanding patient care, with a commitment to making the most of continuous learning within
a well-structured, well-supported team. We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. If you'd like to learn more about this role, or have any questions, please contact Valentin on [email protected] Stockton-on-Tees Specialism 111 Call Handlers Advertising Salary £49,400 to £56,140 per year Vacancy Type Permanent Schedule Type Part Time Rewards & Benefits Flexible working Physical and mental health support Refer a friend scheme Blue Light Card, Boundless card and Costco membership eligibility Award winning ED&I programme Training & Development Tailored CPD training delivered via our bespoke Learning Management System. Extensive training courses accessible via Practice Plus Group Skills Academy. Great development and career progression opportunities. To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work-life balance.
#J-18808-Ljbffr
brand new
111 call centre in Stockton-on-Tees. This is an excellent opportunity to build on your
Nursing or Paramedic experience
and to continue to deliver outstanding patient care -
without the physical demand
of acute work. You’ll receive: Pay:
£23.62 per hour
(7am-11pm) and
£26.86 per hour
(11pm-7am), with further pay enhancements of
£29.54 per hour
when working between Friday 18:00 to Monday 7:00am Any training hours will be paid at
£23.62 per hour 25 days' annual leave, increasing with service up to 28 days per year + bank holidays. Guaranteed regular breaks + potential to work from home A strong, stable infrastructure to ensure comprehensive
clinical guidance, support and safety , with excellent opportunities for
ongoing career progression Practice Plus Group benefits including
company pension scheme, life assurance, cycle to work scheme, retail discounts,
and an
employee assistance programme for you and your family. What you'll be doing What your typical day looks like You will be working with patients and providing them with
telephone triage
using the NHS Pathways systems. In 111 we get calls about pretty much anything, hence
no two days will be the same.
However, you
will receive a lot of support from the software systems as well as your team. You will be able to
plan your working hours
to fit with your lifestyle and log off when your shift is over. You will know your start and finish time. You will report into the Clinical Team Leader and Clinical Leads,
have regular 1:1 meetings. You will benefit from coaching, mentoring and development plans to support your career aspirations. Our two training options are: Full-Time
Monday-Friday (9am-5pm) for four weeks You must be able to attend every training day.
This is followed by a further eight weeks' support before you can be signed off to work on your own. Post training
we offer part-time or full-time hours ranging from 16 - 38.5 hours
per week. We offer set shift patterns for you to choose from. To be able to work from home you’ll have to work from the office for at least the first 6 months of employment. What we'll look for in you The successful candidate will have the following skills and experience: Good level of education Ability to write reports, business correspondence, and procedure manuals Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets. Understanding of call centre metrics and resource planning methods Experience of managing large teams within a high volume, process-oriented call centre or similar Urgent Care environment Excellent people management skills and performance management skills Professional and driven, yet communicative and highly approachable We are looking for: UK Registered Nurse ( NMC ) or Paramedic ( HCPC ) with appropriate post-registration acute Primary Care experience. Excellent
listening and communication
skills, with good IT and keyboard skills. A real
passion
for providing outstanding patient care, with a commitment to making the most of continuous learning within
a well-structured, well-supported team. We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. If you'd like to learn more about this role, or have any questions, please contact Valentin on [email protected] Stockton-on-Tees Specialism 111 Call Handlers Advertising Salary £49,400 to £56,140 per year Vacancy Type Permanent Schedule Type Part Time Rewards & Benefits Flexible working Physical and mental health support Refer a friend scheme Blue Light Card, Boundless card and Costco membership eligibility Award winning ED&I programme Training & Development Tailored CPD training delivered via our bespoke Learning Management System. Extensive training courses accessible via Practice Plus Group Skills Academy. Great development and career progression opportunities. To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work-life balance.
#J-18808-Ljbffr
