Are you looking for a new challenge in 2025 where you can be compassionate and save lives across the Dorset community?
This is your chance to come and join us as a Health Advisor in our NHS 111 service! You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient-focused service to people requiring healthcare advice and assistance.
Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with a choice of two structured training programmes to choose from based at our hub in St Leonards. We offer a variety of rotas to suit your lifestyle.
Training course information:
Full time course:
3rd March 2025: 37.5 hours per week – Monday – Friday 0900-1700 for 5 weeks Part time course:
23rd March 2025: 23 hours per week – Sunday 0900-1700 and Monday - Thursday evenings 1800-2200 for 7 weeks Interviews will be held on the week commencing 20th January 2025. Regretfully we do not offer Tier 2 sponsorship for this position. At Dorset HealthCare we are passionate about the support and training we provide for our Health Advisors; you will have a period of supervised practice with our supportive team. Responsibilities: Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information. Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient. Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required. Always maintain the integrity and confidentiality of all patient and Trust information. Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager. Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check. For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. Dorset HealthCare is in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. This advert closes on Monday 13 Jan 2025.
#J-18808-Ljbffr
Full time course:
3rd March 2025: 37.5 hours per week – Monday – Friday 0900-1700 for 5 weeks Part time course:
23rd March 2025: 23 hours per week – Sunday 0900-1700 and Monday - Thursday evenings 1800-2200 for 7 weeks Interviews will be held on the week commencing 20th January 2025. Regretfully we do not offer Tier 2 sponsorship for this position. At Dorset HealthCare we are passionate about the support and training we provide for our Health Advisors; you will have a period of supervised practice with our supportive team. Responsibilities: Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information. Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient. Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required. Always maintain the integrity and confidentiality of all patient and Trust information. Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager. Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check. For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. Dorset HealthCare is in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. This advert closes on Monday 13 Jan 2025.
#J-18808-Ljbffr
