Employer South Central Ambulance Service NHS Foundation Trust
Employer type: NHS
Site: Northern House
Town: Bicester
Salary: £24,071 - £25,674 Pro rata per annum
Salary period: Yearly
Closing: 19/01/2025 23:59
NHS 111 Health Advisor Full Time - Bicester
Band 3
Job overview
Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that’s not just ‘another job’? Would you be able to calm someone having a mental health crisis? Would you be able to help a parent whose child has fallen and banged their head? Could you deal with helping somebody with a sore throat or toothache? Could you deal with helping somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the same. You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role. This is an office based role in our Bicester office, home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship. Main duties of the job
You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you! We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care. Working for our organisation
Why work for SCAS? We offer a competitive hourly rate of £11.70 per hour. Candidates will also receive the following unsocial allowances: All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (Currently £15.80 per hour) All day Sunday and public holidays (midnight to midnight) – Time plus 69% (Currently £19.77 per hour) This is on top of all the other fantastic benefits of working for the NHS: 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time) Enrolment into the NHS pension scheme Access to many discounts including, supermarkets, car lease, holidays, restaurants and more! Part Time Hours and Full time Hours available (Rota Basis) Free car parking Employee assistance program Detailed job description and main responsibilities
The Recruitment Process The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage: Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. Interview – an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role. Qualifications and Training
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role. For safeguarding reasons this role is only open to people aged over 18 years of age. NHS Pathways Trained. Knowledge and Experience
Experience in a customer/patient services environment, dealing with the members of the general public. Experience of using a computerised system. Experience of using a telephone as a regular means of communication in a work environment. Experience in a call centre environment. Geographical knowledge of the operational area. Experience of working rotating shifts. Previous experience of working in the voluntary or health sector. Previous experience of patient care. Knowledge of first aid and/or anatomy. We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable). Please be assured that any requests for reasonable adjustments will not negatively affect your application. As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
#J-18808-Ljbffr
Band 3
Job overview
Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that’s not just ‘another job’? Would you be able to calm someone having a mental health crisis? Would you be able to help a parent whose child has fallen and banged their head? Could you deal with helping somebody with a sore throat or toothache? Could you deal with helping somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the same. You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role. This is an office based role in our Bicester office, home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship. Main duties of the job
You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you! We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care. Working for our organisation
Why work for SCAS? We offer a competitive hourly rate of £11.70 per hour. Candidates will also receive the following unsocial allowances: All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (Currently £15.80 per hour) All day Sunday and public holidays (midnight to midnight) – Time plus 69% (Currently £19.77 per hour) This is on top of all the other fantastic benefits of working for the NHS: 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time) Enrolment into the NHS pension scheme Access to many discounts including, supermarkets, car lease, holidays, restaurants and more! Part Time Hours and Full time Hours available (Rota Basis) Free car parking Employee assistance program Detailed job description and main responsibilities
The Recruitment Process The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage: Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. Interview – an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role. Qualifications and Training
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role. For safeguarding reasons this role is only open to people aged over 18 years of age. NHS Pathways Trained. Knowledge and Experience
Experience in a customer/patient services environment, dealing with the members of the general public. Experience of using a computerised system. Experience of using a telephone as a regular means of communication in a work environment. Experience in a call centre environment. Geographical knowledge of the operational area. Experience of working rotating shifts. Previous experience of working in the voluntary or health sector. Previous experience of patient care. Knowledge of first aid and/or anatomy. We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable). Please be assured that any requests for reasonable adjustments will not negatively affect your application. As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
#J-18808-Ljbffr
