About The Role
UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME
Are you looking for a new opportunity to make a difference in people’s life? As a valued member in our Integrated Urgent Care (IUC) division, this means being there at the end of an NHS 111 call, day and night, and helping people access the urgent treatment they need. We are looking for patient-focused candidates to join us as NHS 111 Health Advisors to assist our patients.
Location:
This role is office based in Ipswich, IP3 9FH Training:
To become a licensed operator, you will receive
NHS Pathway training
(a highly advanced telephone triage tool), used for assessing, triaging and directing the public to urgent and emergency care services. We are offering
part-time
classroom-based training starting on
Saturday 1st March 2025
that runs on
Saturday, Sunday (9.00am-5.00pm) and Tuesday, Wednesday, Thursday (5.00pm-9.30pm) for 6 weeks . Who Are We? As one of England’s leading independent providers of NHS services, we are revolutionising the way Integrated Urgent Care (IUC) is delivered. Our innovative model combines our national network of NHS 111 call centres, clinical assessment service and, in and out of hours urgent care services. By bringing these elements together, we ensure patients receive the right care precisely when they need it and in the right place, creating a high-quality experience and service for all. Hours available:
We have
Part-time
opportunities ranging from a minimum of
16 hours to a maximum of 30 hours
per week, covering a 24/7 operation. Rotas available Monday to Sunday covering core hours
(early evening/overnight contracts, working between 1600-0600) . We are also offering weekend only rotas. What you will get: An hourly rate of
£12.11 Fully paid accredited training
£12.11 per hour Enhancements are paid at
£15.05
(contractual night rate) and
£15.58
(red zone weekend rate - subject to T&C's) 33 days annual leave , including bank holidays (additional annual leave based on length of service) Great
job security
and full support for
ongoing career and salary progression
into coaching, training and management roles. Practice Plus Group offers a wide range of
benefits ; here are a few on offer: pension scheme, life assurance, access to Blue Light Card, self-pay employee discount and an employee assistance programme for you and your family. What you'll be doing Role and responsibilities of NHS 111 Health Advisor include: Answer and respond to incoming calls to the IUC/NHS111 service from members of the public, healthcare practitioners or other professionals. Triaging patient calls using the appropriate Pathways system, ensuring Pathways is followed and the correct advice and outcome is selected. You will accurately record and check or amend details on the call logging computer system. Always maintain a calm and professional manner, dealing with callers with empathy and understanding. Support the safeguarding of individuals following local protocols and standards. Relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe. You will also have the opportunity to develop your career, specialising in different areas within the IUC department within NHS 111; we are always offering support to those who want to take that next step and develop their career. What we’ll look for in you In summary we are looking for candidates who have: Essential GCSE Grade A-C in English and Maths Drive and passion to make a difference to people’s lives. Personal resilience to work in a high-pressured environment Ability to work well within a team as well as independently Fast and accurate typing skills Good standard of education or equivalent experience. Ability to remain calm under pressure Good problem-solving skills Excellent interpersonal skills with an empathetic nature Eligible to work in the UK and 18 years and over Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and references. For a job description, please find attached. If you'd like to learn more, please contact Nicola on
nicola.green@practiceplusgroup.com Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
#J-18808-Ljbffr
This role is office based in Ipswich, IP3 9FH Training:
To become a licensed operator, you will receive
NHS Pathway training
(a highly advanced telephone triage tool), used for assessing, triaging and directing the public to urgent and emergency care services. We are offering
part-time
classroom-based training starting on
Saturday 1st March 2025
that runs on
Saturday, Sunday (9.00am-5.00pm) and Tuesday, Wednesday, Thursday (5.00pm-9.30pm) for 6 weeks . Who Are We? As one of England’s leading independent providers of NHS services, we are revolutionising the way Integrated Urgent Care (IUC) is delivered. Our innovative model combines our national network of NHS 111 call centres, clinical assessment service and, in and out of hours urgent care services. By bringing these elements together, we ensure patients receive the right care precisely when they need it and in the right place, creating a high-quality experience and service for all. Hours available:
We have
Part-time
opportunities ranging from a minimum of
16 hours to a maximum of 30 hours
per week, covering a 24/7 operation. Rotas available Monday to Sunday covering core hours
(early evening/overnight contracts, working between 1600-0600) . We are also offering weekend only rotas. What you will get: An hourly rate of
£12.11 Fully paid accredited training
£12.11 per hour Enhancements are paid at
£15.05
(contractual night rate) and
£15.58
(red zone weekend rate - subject to T&C's) 33 days annual leave , including bank holidays (additional annual leave based on length of service) Great
job security
and full support for
ongoing career and salary progression
into coaching, training and management roles. Practice Plus Group offers a wide range of
benefits ; here are a few on offer: pension scheme, life assurance, access to Blue Light Card, self-pay employee discount and an employee assistance programme for you and your family. What you'll be doing Role and responsibilities of NHS 111 Health Advisor include: Answer and respond to incoming calls to the IUC/NHS111 service from members of the public, healthcare practitioners or other professionals. Triaging patient calls using the appropriate Pathways system, ensuring Pathways is followed and the correct advice and outcome is selected. You will accurately record and check or amend details on the call logging computer system. Always maintain a calm and professional manner, dealing with callers with empathy and understanding. Support the safeguarding of individuals following local protocols and standards. Relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe. You will also have the opportunity to develop your career, specialising in different areas within the IUC department within NHS 111; we are always offering support to those who want to take that next step and develop their career. What we’ll look for in you In summary we are looking for candidates who have: Essential GCSE Grade A-C in English and Maths Drive and passion to make a difference to people’s lives. Personal resilience to work in a high-pressured environment Ability to work well within a team as well as independently Fast and accurate typing skills Good standard of education or equivalent experience. Ability to remain calm under pressure Good problem-solving skills Excellent interpersonal skills with an empathetic nature Eligible to work in the UK and 18 years and over Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and references. For a job description, please find attached. If you'd like to learn more, please contact Nicola on
nicola.green@practiceplusgroup.com Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
#J-18808-Ljbffr
