NHS Talking Therapies Administrator - Bristol
Are you looking for an administrative role that will really make a difference to lives? This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals, and ICB contacts.
The role is varied and covers a range of administrative responsibilities that support the day-to-day operations of the service, as well as contributing to its ongoing development.
Main Duties of the Job This is a full-time role only and will require working from an office for a minimum of 2 days per week and 3 days from home. Our offices are in Baldwin Street, Bristol (BS1) or Station Road, Yate (BS37).
You will be required to work one late shift on a Monday or Tuesday from 12-8pm. The service opening hours are 8am-8pm Mon - Weds, 8am-5pm Thurs/Friday. Exact working hours will be agreed and confirmed at interview.
Job Responsibilities
Answering incoming and making outbound calls in a professional manner within agreed KPIs.
Processing referrals within targeted timeframe.
Updating patient information within the record system, ensuring a high level of accuracy.
Monitoring and actioning treatment waitlists.
Monitoring and responding to enquiries via email.
Checking and processing letters to patients, GPs, and healthcare professionals.
Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
General administration and any other ad hoc duties to contribute to the smooth running of the service.
This is an excellent opportunity to build on your administration and customer service skills in a busy fast-paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, be quick to learn new systems, and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.
Why Vita Health Group? Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc, we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS and are engaged by insurers and some of the UK’s largest corporate companies to support their workforce.
To achieve our mission of
Making People Better , we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as
Best Company to Work for at the Health and Wellbeing Awards 2024.
This is also recognised by current employees; our most recent Employee Survey results showed the top 5 reasons to work here include:
Supportive team and management
Positive work environment
Wellbeing and mental health support
Trust and respect
Autonomy and flexibility
We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships, and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work-life balance and a comprehensive benefits package.
Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
Person Specification General Requirements
Please refer to job description above.
Please refer to job description above.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The role is varied and covers a range of administrative responsibilities that support the day-to-day operations of the service, as well as contributing to its ongoing development.
Main Duties of the Job This is a full-time role only and will require working from an office for a minimum of 2 days per week and 3 days from home. Our offices are in Baldwin Street, Bristol (BS1) or Station Road, Yate (BS37).
You will be required to work one late shift on a Monday or Tuesday from 12-8pm. The service opening hours are 8am-8pm Mon - Weds, 8am-5pm Thurs/Friday. Exact working hours will be agreed and confirmed at interview.
Job Responsibilities
Answering incoming and making outbound calls in a professional manner within agreed KPIs.
Processing referrals within targeted timeframe.
Updating patient information within the record system, ensuring a high level of accuracy.
Monitoring and actioning treatment waitlists.
Monitoring and responding to enquiries via email.
Checking and processing letters to patients, GPs, and healthcare professionals.
Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
General administration and any other ad hoc duties to contribute to the smooth running of the service.
This is an excellent opportunity to build on your administration and customer service skills in a busy fast-paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, be quick to learn new systems, and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.
Why Vita Health Group? Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc, we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS and are engaged by insurers and some of the UK’s largest corporate companies to support their workforce.
To achieve our mission of
Making People Better , we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as
Best Company to Work for at the Health and Wellbeing Awards 2024.
This is also recognised by current employees; our most recent Employee Survey results showed the top 5 reasons to work here include:
Supportive team and management
Positive work environment
Wellbeing and mental health support
Trust and respect
Autonomy and flexibility
We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships, and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work-life balance and a comprehensive benefits package.
Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
Person Specification General Requirements
Please refer to job description above.
Please refer to job description above.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
