Who are we?
Mercure Holland House Hotel, with its 275 en-suite bedrooms, boasts a unique aesthetic that reflects Bristol's rich industrial and maritime heritage. Its prime harborside location offers stunning views and easy access to the city's many attractions.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a
Night Manager . As the Night Duty Manager you will be responsible for the hotel during the night shift as the on-duty manager; providing the nights team with the leadership that delivers exceptional customer service in a safe and secure hotel environment. The ideal candidate would posses outstanding team management and communication skills. At least 2 years’ experience in a similar position is essential along with the ability to work alone as well as part of a team. Key Responsibilities of the role: Ensure that all guests are safe and comfortable. Monitor CCTV systems and security alarms. Respond to security incidents and emergencies. To ensure Health and Safety, fire safety and security procedures are adhered to whilst providing excellent, customer service. Ensure all security tasks are completed thoroughly and diligently. Maintain accurate records of incidents and maintenance requests. Supervise and motivate the night shift team. Assign tasks and responsibilities. Address performance issues and provide feedback. Foster a positive and productive work environment. Requirements of the role: Supervisory experience or be a strong front office or nights team member in a hotel. Great communication skills. Flexibility– to enjoy working night shifts (weekends will be included) Good people skills – to work well in a team Ensure prompt resolution of customer complaints. Be used to working alone/ with limited small team alongside you. To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams. What do we offer? Competitive salary Excellent on-going support, training and development 28 days holiday including Bank Holidays per annum Stakeholder Pension entitlement Discounted hotel room rates for you, your friends and family across the Focus portfolio Food and Beverage discounts at all our hotels
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Night Manager . As the Night Duty Manager you will be responsible for the hotel during the night shift as the on-duty manager; providing the nights team with the leadership that delivers exceptional customer service in a safe and secure hotel environment. The ideal candidate would posses outstanding team management and communication skills. At least 2 years’ experience in a similar position is essential along with the ability to work alone as well as part of a team. Key Responsibilities of the role: Ensure that all guests are safe and comfortable. Monitor CCTV systems and security alarms. Respond to security incidents and emergencies. To ensure Health and Safety, fire safety and security procedures are adhered to whilst providing excellent, customer service. Ensure all security tasks are completed thoroughly and diligently. Maintain accurate records of incidents and maintenance requests. Supervise and motivate the night shift team. Assign tasks and responsibilities. Address performance issues and provide feedback. Foster a positive and productive work environment. Requirements of the role: Supervisory experience or be a strong front office or nights team member in a hotel. Great communication skills. Flexibility– to enjoy working night shifts (weekends will be included) Good people skills – to work well in a team Ensure prompt resolution of customer complaints. Be used to working alone/ with limited small team alongside you. To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams. What do we offer? Competitive salary Excellent on-going support, training and development 28 days holiday including Bank Holidays per annum Stakeholder Pension entitlement Discounted hotel room rates for you, your friends and family across the Focus portfolio Food and Beverage discounts at all our hotels
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