The Hoxton Shepherd's Bush | 65 Shepherd's Bush Grn, London W12 8QE, United Kingdom
We are looking for an unflappable, confident Night Manager to join us. You’ll be responsible for leading a team that makes sure our guest experience never flags – even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not. The Hoxton Shepherd’s Bush is our fourth London Hoxton and is located in the heart of Shepherd’s Bush, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Job Description
What you’ll do… Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries. Work with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy. Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running smoothly, and handle any issues as they arise. Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Qualifications
What we’re looking for… Most important is that you know how to provide a great and memorable guest experience. Previous experience in hospitality is an advantage but not a must. People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get stuff done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information
What’s in it for you… 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Confidential hotline for any support you require and a network of mental health first aiders. Retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. We’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest. Free night at The Hoxton every year and extra £££ when you hit big milestones! Opportunities to progress and switch it up as part of a global family of brands. Training to get you settled into your role and learning academies to broaden your skillset. Extra time off to volunteer with one of our partner charities. Regular team get-togethers, from team drinks to bi-annual parties. Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events.
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We are looking for an unflappable, confident Night Manager to join us. You’ll be responsible for leading a team that makes sure our guest experience never flags – even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not. The Hoxton Shepherd’s Bush is our fourth London Hoxton and is located in the heart of Shepherd’s Bush, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Job Description
What you’ll do… Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries. Work with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy. Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running smoothly, and handle any issues as they arise. Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Qualifications
What we’re looking for… Most important is that you know how to provide a great and memorable guest experience. Previous experience in hospitality is an advantage but not a must. People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get stuff done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information
What’s in it for you… 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Confidential hotline for any support you require and a network of mental health first aiders. Retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. We’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest. Free night at The Hoxton every year and extra £££ when you hit big milestones! Opportunities to progress and switch it up as part of a global family of brands. Training to get you settled into your role and learning academies to broaden your skillset. Extra time off to volunteer with one of our partner charities. Regular team get-togethers, from team drinks to bi-annual parties. Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events.
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