Salary: £20,030.01 p/a dependent on experience
Plus, access to annual bonus
Job Role:
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their NightHawk team due to organic growth. Joining a dynamic team serving as a conduit between clients and reporters, this logistical role is crucial to the delivery of Medica’s Acute Service Lines. Key Responsibilities:
Delivery of our NightHawk service to provide a best-in-class service to all key stakeholders including clients, reporting radiologists, and patients Monitoring notification systems and tools; acting based upon observations so that exams are reported within SLA Communicating professionally and effectively with radiographers, reporters, and referrers Working with the NightHawk Team Leader to develop and grow the services Supporting the NightHawk Team Leader in safeguarding reporting resource Working closely with the Workflow Team to resolve reporting workflow issues Understanding and taking ownership of shift-specific tasks and assisting team members when needed Providing weekday bank holiday cover to maintain the running of the services Diffusing and when required, escalating client complaints through appropriate channels The Role:
Allocating exams to reporters, ensuring distribution is fair and that any high-priority patients are prioritized Monitoring the Unmatched tab on the portal and matching to incoming or creating proxy tickets Notifying reporters when they are allocated a stroke/Thrombolysis or Major Trauma patient Identifying and resolving any duplicate communications In the event of service failure, liaising with the Team Leader on shift Responsible for all urgent call backs Making sure reporters have what they need to prevent scans from breaching Monitoring scans due to breach and actioning appropriately to prevent breaches Ensuring all breach reasons are added correctly to communications Monitoring our system for any expected work followed up with a further process Who We Are:
Medica is the UK’s largest telemedicine provider, providing services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance. We celebrate difference and encourage everyone to be themselves at work. Join us today! Essential:
Customer service experience Strong written and verbal communication skills Strong administration skills and IT literacy Evidence of working in a fast-paced environment High level of accuracy and attention to detail Data entry/clerical experience Understanding and embracing the need for continual improvement Core Benefits for You:
Flexible and hybrid working A company culture that promotes work-life balance Commitment from employers to continued learning and development Access to Employee Assistance Programme Annual bonus Enhanced holiday allowance + bank holidays Group life assurance Pension Social events Sick pay Cycle to work scheme Access to free and regular personal development & wellbeing events We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here -
https://medica.co.uk/ We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
#J-18808-Ljbffr
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their NightHawk team due to organic growth. Joining a dynamic team serving as a conduit between clients and reporters, this logistical role is crucial to the delivery of Medica’s Acute Service Lines. Key Responsibilities:
Delivery of our NightHawk service to provide a best-in-class service to all key stakeholders including clients, reporting radiologists, and patients Monitoring notification systems and tools; acting based upon observations so that exams are reported within SLA Communicating professionally and effectively with radiographers, reporters, and referrers Working with the NightHawk Team Leader to develop and grow the services Supporting the NightHawk Team Leader in safeguarding reporting resource Working closely with the Workflow Team to resolve reporting workflow issues Understanding and taking ownership of shift-specific tasks and assisting team members when needed Providing weekday bank holiday cover to maintain the running of the services Diffusing and when required, escalating client complaints through appropriate channels The Role:
Allocating exams to reporters, ensuring distribution is fair and that any high-priority patients are prioritized Monitoring the Unmatched tab on the portal and matching to incoming or creating proxy tickets Notifying reporters when they are allocated a stroke/Thrombolysis or Major Trauma patient Identifying and resolving any duplicate communications In the event of service failure, liaising with the Team Leader on shift Responsible for all urgent call backs Making sure reporters have what they need to prevent scans from breaching Monitoring scans due to breach and actioning appropriately to prevent breaches Ensuring all breach reasons are added correctly to communications Monitoring our system for any expected work followed up with a further process Who We Are:
Medica is the UK’s largest telemedicine provider, providing services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance. We celebrate difference and encourage everyone to be themselves at work. Join us today! Essential:
Customer service experience Strong written and verbal communication skills Strong administration skills and IT literacy Evidence of working in a fast-paced environment High level of accuracy and attention to detail Data entry/clerical experience Understanding and embracing the need for continual improvement Core Benefits for You:
Flexible and hybrid working A company culture that promotes work-life balance Commitment from employers to continued learning and development Access to Employee Assistance Programme Annual bonus Enhanced holiday allowance + bank holidays Group life assurance Pension Social events Sick pay Cycle to work scheme Access to free and regular personal development & wellbeing events We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here -
https://medica.co.uk/ We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
#J-18808-Ljbffr
