To support our growing business, Magdalene is looking for a NOC Support Engineer based at our office in Belfast. Your role will be to support the delivery of NOC operations and technical support across various projects and technologies.
You will be responsible for the day-to-day operation of the Belfast NOC (Network Operations) providing technical support, monitoring, and reporting to engineers, customers, and managers. A list of the key duties that you will support, assist with, and develop on is below, and full training will be provided.
Technical
Monitoring of various telecoms management systems and reacting to alarms/events within SLA. Perform detailed troubleshooting and diagnostics of Cisco data devices and networks, microwave radios, and various Ethernet/IP based solutions. Perform pre-compiled technical routines to diagnose and rectify faults remotely, calling on field resources when needed. Provide remote technical control and guidance to field engineers to resolve faults. Apply remote configurations to network devices as required for both reactive and proactive procedures. Perform pre-agreed maintenance routines and adapt them as required. Complete remote work order configurations for adds/moves/changes on all networks and technologies. Liaise with customers to provide technical management in the completion of work orders. Assist the Service Manager with network reporting, analysis, and trending data. Records and Reporting
Complete daily system checks and update check records. Create/control the technical elements of change requests and runbooks for service and project changes. Compile statistical reports from the management systems on multiple network technologies. Manage and update customer record sets, diagrams, and databases. Work closely with Service Desk and NOC to ensure accurate ticket management and updates. Report both internally and with the customer. General
Carry out all work in accordance with the company quality procedures. Work safely at all times in accordance with the company’s Health and Safety Arrangements. Key Skills
Strong IT skills including Microsoft products & working with CLI commands. A clear understanding of Telecoms systems and communication technologies. Effective communication including written and organisational skills. Confidence to deal with customers face to face, or remotely on calls/video calls. About The Company
Why choose us? We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our benefits include: 25 days annual leave plus bank holidays. 4% matched pension scheme. 2 x salary life assurance. Access to our staff discount portal. Health Cash Plan. Cycle to Work scheme. Employee assistance programme. Recruitment referral scheme. Payroll giving. Enhanced Family Leave. Inclusiveness
As a member of the
Disability Confident Scheme
we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process. As a gold award holder under the
Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel, and military spouses/partners.
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Monitoring of various telecoms management systems and reacting to alarms/events within SLA. Perform detailed troubleshooting and diagnostics of Cisco data devices and networks, microwave radios, and various Ethernet/IP based solutions. Perform pre-compiled technical routines to diagnose and rectify faults remotely, calling on field resources when needed. Provide remote technical control and guidance to field engineers to resolve faults. Apply remote configurations to network devices as required for both reactive and proactive procedures. Perform pre-agreed maintenance routines and adapt them as required. Complete remote work order configurations for adds/moves/changes on all networks and technologies. Liaise with customers to provide technical management in the completion of work orders. Assist the Service Manager with network reporting, analysis, and trending data. Records and Reporting
Complete daily system checks and update check records. Create/control the technical elements of change requests and runbooks for service and project changes. Compile statistical reports from the management systems on multiple network technologies. Manage and update customer record sets, diagrams, and databases. Work closely with Service Desk and NOC to ensure accurate ticket management and updates. Report both internally and with the customer. General
Carry out all work in accordance with the company quality procedures. Work safely at all times in accordance with the company’s Health and Safety Arrangements. Key Skills
Strong IT skills including Microsoft products & working with CLI commands. A clear understanding of Telecoms systems and communication technologies. Effective communication including written and organisational skills. Confidence to deal with customers face to face, or remotely on calls/video calls. About The Company
Why choose us? We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our benefits include: 25 days annual leave plus bank holidays. 4% matched pension scheme. 2 x salary life assurance. Access to our staff discount portal. Health Cash Plan. Cycle to Work scheme. Employee assistance programme. Recruitment referral scheme. Payroll giving. Enhanced Family Leave. Inclusiveness
As a member of the
Disability Confident Scheme
we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process. As a gold award holder under the
Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel, and military spouses/partners.
#J-18808-Ljbffr
