Main area TELEHEALTH Grade Band 6 Contract Permanent Hours Full time - 37.5 hours per week (Shifts within the hours of 8am - 8pm Monday to Sunday (e.g. 8-4, 10-6, 12-8). Opportunities for hybrid working.) Job ref 350-CC6884688
Employer Mersey Care NHS Foundation Trust Employer type NHS Site V7 Building Town Prescot Salary £37,338 - £44,962 Per Annum Salary period Yearly Closing 09/01/2025 23:59 Interview date 28/01/2025
Band 6 Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview This is an exceptional opportunity to be part of an expanding clinical team that uses Telehealth Technology to prevent hospital admissions for those patients with chronic long term conditions.
The post holder will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement. You will be providing clinical decision making, effective case management and advice and support for people over the phone from our Telehealth hub.
Applications are welcome from candidates who are RGN (Adult) qualified with NMC Registration and are able to demonstrate the following:
A significant knowledge, understanding and experience of both health and social care services
Experience of clinical leadership
A working knowledge of EMIS and other NHS software packages/IT skills/Excel/Microsoft Teams would be an advantage.
The post would offer applicants an exciting opportunity to become part of the NHS health technology agenda.
Main duties of the job The post holder will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement. This requires generalist and specialist skills to assess and deliver care to patients with chronic illnesses in a call centre environment. The post holder will provide assessment, medication advice, and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home. The post holder will be responsible for the supervision, teaching, and mentoring of other staff which may include students and health care assistants (HCA’s).
Detailed job description and main responsibilities Key Duties
To act as a professional role model at all times
To develop and maintain expertise, practice and competence in the role of nurse advisor.
To provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times.
To apply critical analysis to a range of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon advice given.
To actively work independently and is responsible and accountable for managing own approach to workload, risk assessment and risk management.
Competent communication skills are required to negotiate and provide support to patients. To utilise advanced listening and probing skills over the telephone when there are no non-verbal cues.
Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective response and delivery of care.
Assist with setting objectives and performance targets in conjunction with team members.
Assist the Clinical Manager and Administrator on audit within the service.
Work with other agencies/health care professionals to identify pathways/services to prevent patients’ admission to hospital.
To actively refer to appropriate clinician as necessary for advice but maintains accountability and responsibility for decisions made.
PROFESSIONAL
To remain responsible for own self-reflection and personal development requirements to meet individual education and developmental needs in line with service requirements.
To maintain high professional standards, within the NMC Professional Code of Conduct.
Continue to extend the scope of own professional practice by improving and enhancing knowledge and competence.
Develop standards of care, in conjunction with colleagues and demonstrate and encourage good practice.
Meet the requirements of the Clinical Governance Agenda.
Be responsible for ensuring all interventions/recommendations are recorded and documented.
EDUCATION
Act as a mentor for other team members.
Participate in Clinical Supervision.
Participate in educational activities that support the development of the team and the induction of new staff.
Knowledge of community services would be desirable.
Person specification
Qualifications
Registered Nurse
Mentorship qualification or equivalent
Experience
Demonstrable post registration experience in primary care
Multi-disciplinary / interagency working
Working across health and social care
Service / team leadership
Using triage systems
Knowledge / Skills/ Abilities
Assessment and managing care provision for older people
Communication and presentation
Negotiation and influencing
Management of staff
Dealing with complexity
Computer and database literacy
Clinical assessment
Relevant legislation and policy for the provision of community health and social care
Understanding of DoH recommendations on admission avoidance
Understanding of the complexity of providing assessment and care for older people
Able to demonstrate practical commitment to equal opportunity
Motivated and ability to motivate team
Innovative and flexible
Able to constructively challenge and facilitate
Audit and research
Teaching and assessing trained and unqualified staff and nurse learners
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.
Should you require a reasonable adjustment to our recruitment process please email [emailprotected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration.
Flexible working requests will be considered for all roles.
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Employer Mersey Care NHS Foundation Trust Employer type NHS Site V7 Building Town Prescot Salary £37,338 - £44,962 Per Annum Salary period Yearly Closing 09/01/2025 23:59 Interview date 28/01/2025
Band 6 Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview This is an exceptional opportunity to be part of an expanding clinical team that uses Telehealth Technology to prevent hospital admissions for those patients with chronic long term conditions.
The post holder will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement. You will be providing clinical decision making, effective case management and advice and support for people over the phone from our Telehealth hub.
Applications are welcome from candidates who are RGN (Adult) qualified with NMC Registration and are able to demonstrate the following:
A significant knowledge, understanding and experience of both health and social care services
Experience of clinical leadership
A working knowledge of EMIS and other NHS software packages/IT skills/Excel/Microsoft Teams would be an advantage.
The post would offer applicants an exciting opportunity to become part of the NHS health technology agenda.
Main duties of the job The post holder will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement. This requires generalist and specialist skills to assess and deliver care to patients with chronic illnesses in a call centre environment. The post holder will provide assessment, medication advice, and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home. The post holder will be responsible for the supervision, teaching, and mentoring of other staff which may include students and health care assistants (HCA’s).
Detailed job description and main responsibilities Key Duties
To act as a professional role model at all times
To develop and maintain expertise, practice and competence in the role of nurse advisor.
To provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times.
To apply critical analysis to a range of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon advice given.
To actively work independently and is responsible and accountable for managing own approach to workload, risk assessment and risk management.
Competent communication skills are required to negotiate and provide support to patients. To utilise advanced listening and probing skills over the telephone when there are no non-verbal cues.
Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective response and delivery of care.
Assist with setting objectives and performance targets in conjunction with team members.
Assist the Clinical Manager and Administrator on audit within the service.
Work with other agencies/health care professionals to identify pathways/services to prevent patients’ admission to hospital.
To actively refer to appropriate clinician as necessary for advice but maintains accountability and responsibility for decisions made.
PROFESSIONAL
To remain responsible for own self-reflection and personal development requirements to meet individual education and developmental needs in line with service requirements.
To maintain high professional standards, within the NMC Professional Code of Conduct.
Continue to extend the scope of own professional practice by improving and enhancing knowledge and competence.
Develop standards of care, in conjunction with colleagues and demonstrate and encourage good practice.
Meet the requirements of the Clinical Governance Agenda.
Be responsible for ensuring all interventions/recommendations are recorded and documented.
EDUCATION
Act as a mentor for other team members.
Participate in Clinical Supervision.
Participate in educational activities that support the development of the team and the induction of new staff.
Knowledge of community services would be desirable.
Person specification
Qualifications
Registered Nurse
Mentorship qualification or equivalent
Experience
Demonstrable post registration experience in primary care
Multi-disciplinary / interagency working
Working across health and social care
Service / team leadership
Using triage systems
Knowledge / Skills/ Abilities
Assessment and managing care provision for older people
Communication and presentation
Negotiation and influencing
Management of staff
Dealing with complexity
Computer and database literacy
Clinical assessment
Relevant legislation and policy for the provision of community health and social care
Understanding of DoH recommendations on admission avoidance
Understanding of the complexity of providing assessment and care for older people
Able to demonstrate practical commitment to equal opportunity
Motivated and ability to motivate team
Innovative and flexible
Able to constructively challenge and facilitate
Audit and research
Teaching and assessing trained and unqualified staff and nurse learners
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.
Should you require a reasonable adjustment to our recruitment process please email [emailprotected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration.
Flexible working requests will be considered for all roles.
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