Main area BCUHB Grade Band 5
Contract: Fixed term: 16 months (until 31/03/2026 to meet the needs of the service)
Hours: Full time - 37.5 hours per week (there may be a requirement to work out of hours)
Job ref: 050-NMR059-0125W
Employer: Betsi Cadwaladr University Health Board
Employer type: NHS
Site: Eryldon Town Caernarfon
Salary: £30,420 - £37,030 per annum
Salary period: Yearly
Closing: 10/02/2025 23:59
Interview date: 27/02/2025
Nurse Call Handler
Band 5
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. The ability to speak Welsh is essential for this post. Job overview
This post is fixed term / secondment until 31/03/2026 to meet the needs of the service. As a Single Point of Contact (SPOC) and Self Care Service Nurse Call Handler, you will provide a high level of service to the Single Point of Contact team, which forms the basis of the 3P’s delivery (Promote, Prevent and Prepare for treatment to be a success). We can offer you a very supportive working environment and are passionate and committed to supporting our teams with continuous professional development, having an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves. Main duties of the job
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification
Qualifications and/or Knowledge
Registered Nurse first level Knowledge of Planned Care, waiting times and NHS targets Well-developed clinical skills Degree in Nursing Surgical or orthopaedic relevant courses Aptitude and abilities
Effective interpersonal and communication skills Ability to maintain high standards of care Ability to assess, plan and refer patient care appropriately Able to support patients' physical and psychological needs remotely Excellent telephone manner Knowledge/experience of computer systems Ability to manage own workload Experience
Well-developed clinical skills Previously worked within an acute setting Contact centre or Call handling experience You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Band 5
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. The ability to speak Welsh is essential for this post. Job overview
This post is fixed term / secondment until 31/03/2026 to meet the needs of the service. As a Single Point of Contact (SPOC) and Self Care Service Nurse Call Handler, you will provide a high level of service to the Single Point of Contact team, which forms the basis of the 3P’s delivery (Promote, Prevent and Prepare for treatment to be a success). We can offer you a very supportive working environment and are passionate and committed to supporting our teams with continuous professional development, having an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves. Main duties of the job
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification
Qualifications and/or Knowledge
Registered Nurse first level Knowledge of Planned Care, waiting times and NHS targets Well-developed clinical skills Degree in Nursing Surgical or orthopaedic relevant courses Aptitude and abilities
Effective interpersonal and communication skills Ability to maintain high standards of care Ability to assess, plan and refer patient care appropriately Able to support patients' physical and psychological needs remotely Excellent telephone manner Knowledge/experience of computer systems Ability to manage own workload Experience
Well-developed clinical skills Previously worked within an acute setting Contact centre or Call handling experience You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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