PURPOSE:
In partnership with members of the multidisciplinary team, the post holder will lead the development, implementation, and evaluation of a seamless complex care service, ensuring clients receive the highest standard of clinical support. KEY AREAS OF RESPONSIBILITY: Communication & Relationships:
Provide specialist nursing advice and support to the team and their families throughout the care pathway, utilizing clinical expertise, education, and management skills to ensure a seamless service. Work closely with the multidisciplinary team in hospital and the community to ensure a coordinated quality service and actively participate in education, audit, and research. Engage and lead discussions in regularly scheduled commissioner and multidisciplinary team meetings. Work effectively with the wider nursing and administrative team to source, recruit, and develop a varied complex care team to meet the needs of each individual client. Ensure team members are skilled, confident, and well-supported to deliver excellent care. Communicate and liaise with clinical managers to achieve effective knowledge sharing and appreciation of all complex care activity. Client Care:
Complete clinical assessments, care planning, risk assessments, monthly audits, and care package reviews as set within company time frames. Complete and investigate incident reports where appropriate, with the support of the Director of Nursing and the Registered Manager. Provide clients and staff with specialist advice to manage complex symptoms. Develop, improve, and promote the service ensuring the delivery of high-quality, cost-effective care. Work closely with community and relevant network staff to ensure an effective seamless service. Provide on-call cover for a week on a rotational basis for emergency call handling for out-of-hours clinical advice and support. The on-call cover will also provide emergency rostering coordination for short notice/out of hours changes. Personal commitments should be avoided while on call, and you are responsible for arranging any swaps relating to the on-call rota through liaison with your colleagues. Professional Development and Education Responsibilities:
Participate in the planning and delivery of formal and informal education programs for clients, carers, and all appropriate staff. Ensure that professional knowledge and practice are constantly updated. Recognize indications of staff stress and seek help as appropriate. Maintain NMC registration & training requirements for the role. Take advantage of training and study opportunities when possible. Identify with the Director of Nursing a personal development plan in line with Health & Social Care Services objectives and personal needs. Take responsibility and accountability to upskill oneself to meet the needs of their clients. Leadership and Management:
Manage diary flexibly to meet the needs of clients and the business between Monday to Friday and weekends at discretion. Possess exemplary organizational skills to multitask, prioritize workload, and manage time effectively to ensure delivery of outcomes and goals in a timely manner. Facilitate the following: Inductions for new members of staff, support new carers with meet and greets, mobilize new carers within care packages, complete competency sign-offs and yearly renewals, clinical supervisions, spot checks, and appraisals. With support, manage a caseload based on flexible principles and prioritize the care needs of clients. In conjunction with the line manager, develop the skills to provide an initial response to complaints and queries, and have a working awareness of the company complaints procedure. Maintain accurate and concise records that produce statistical data for evaluation and development of the service. Lead by example, providing clear management and leadership while promoting and developing team spirit. Provide mentorship and coaching to new Nurse Managers as agreed with the Director of Nursing.
#J-18808-Ljbffr
In partnership with members of the multidisciplinary team, the post holder will lead the development, implementation, and evaluation of a seamless complex care service, ensuring clients receive the highest standard of clinical support. KEY AREAS OF RESPONSIBILITY: Communication & Relationships:
Provide specialist nursing advice and support to the team and their families throughout the care pathway, utilizing clinical expertise, education, and management skills to ensure a seamless service. Work closely with the multidisciplinary team in hospital and the community to ensure a coordinated quality service and actively participate in education, audit, and research. Engage and lead discussions in regularly scheduled commissioner and multidisciplinary team meetings. Work effectively with the wider nursing and administrative team to source, recruit, and develop a varied complex care team to meet the needs of each individual client. Ensure team members are skilled, confident, and well-supported to deliver excellent care. Communicate and liaise with clinical managers to achieve effective knowledge sharing and appreciation of all complex care activity. Client Care:
Complete clinical assessments, care planning, risk assessments, monthly audits, and care package reviews as set within company time frames. Complete and investigate incident reports where appropriate, with the support of the Director of Nursing and the Registered Manager. Provide clients and staff with specialist advice to manage complex symptoms. Develop, improve, and promote the service ensuring the delivery of high-quality, cost-effective care. Work closely with community and relevant network staff to ensure an effective seamless service. Provide on-call cover for a week on a rotational basis for emergency call handling for out-of-hours clinical advice and support. The on-call cover will also provide emergency rostering coordination for short notice/out of hours changes. Personal commitments should be avoided while on call, and you are responsible for arranging any swaps relating to the on-call rota through liaison with your colleagues. Professional Development and Education Responsibilities:
Participate in the planning and delivery of formal and informal education programs for clients, carers, and all appropriate staff. Ensure that professional knowledge and practice are constantly updated. Recognize indications of staff stress and seek help as appropriate. Maintain NMC registration & training requirements for the role. Take advantage of training and study opportunities when possible. Identify with the Director of Nursing a personal development plan in line with Health & Social Care Services objectives and personal needs. Take responsibility and accountability to upskill oneself to meet the needs of their clients. Leadership and Management:
Manage diary flexibly to meet the needs of clients and the business between Monday to Friday and weekends at discretion. Possess exemplary organizational skills to multitask, prioritize workload, and manage time effectively to ensure delivery of outcomes and goals in a timely manner. Facilitate the following: Inductions for new members of staff, support new carers with meet and greets, mobilize new carers within care packages, complete competency sign-offs and yearly renewals, clinical supervisions, spot checks, and appraisals. With support, manage a caseload based on flexible principles and prioritize the care needs of clients. In conjunction with the line manager, develop the skills to provide an initial response to complaints and queries, and have a working awareness of the company complaints procedure. Maintain accurate and concise records that produce statistical data for evaluation and development of the service. Lead by example, providing clear management and leadership while promoting and developing team spirit. Provide mentorship and coaching to new Nurse Managers as agreed with the Director of Nursing.
#J-18808-Ljbffr
