Nurture Sales Coordinator

Use your relationship building skills to support our customer journey from an initial enquiry to becoming a Ryman resident! Work in a team dedicated to delighting our customers Make a meaningful difference in what you do! Join a company that fosters a culture of inclusivity, kindness and innovation About Ryman Healthcare At Ryman, we believe the measure of a full life is one that gets richer with age. Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 48 villages in New Zealand and Australia and we employ approximately 7,700 team members across a range of different sectors. Additionally, we are proud to be the first healthcare company to receive the Wellbeing Tick. Care is at the heart of everything we do and we've created this role to approach the environment with the same level of care that we have for our residents. At the heart of our business, everything we do must be 'Good enough for mum and dad.' What will you do? We are looking for a self-motivated team player with a passion for delivering exceptional, sales-focused customer service. In this role you'll guide and successfully nurture and support customers every step of the way - from their enquiry through to moving into a Ryman village. Provide a high standard of customer service to both internal and external stakeholders Answering sales queries and coordinating appointments Nurture any leads to help prospective buyers understand our unique living options and the benefits Ryman villages have to offer Qualify leads and ensure smooth handovers to the Sales team Using systems to ensure information is collected, and monitored accurately Maintain a high level of quality data in Salesforce Supporting the transition for new residents into our beautiful villages What's in it for you? If you are the sort of person who loves working with a team of people who work to a clear purpose, you'll love this role! In addition, a career at Ryman offers : Ongoing support for professional development Additional wellbeing leave and flexible working arrangements Access to over 60 discounts with well-known brands across a variety of sectors including health and wellbeing, banking, insurance, and retail Social club events, furry Fridays (bring your dog to work), free yoga classes Who are you? You are passionate, energetic with a 'can-do' attitude driven to provide the best experience for our potential residents and their families Strong administration skills with excellent attention to detail You have a natural affinity for the elderly and exceptional relationship building skills Salesforce experience would be beneficial however, not required You have excellent computer skills, ability to embrace new technology and use a customer database management system (full training will be provided) You strive for excellence and constantly look for ways to exceed expectations; delivering a high quality service at speed will be second nature You believe in the value of strong, positive, trusting teams who work together as one As a resilient person you keep going, even when there are bumps in the road and you show composure under pressure You value communication that is simple, clear and straight to the point If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you! At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions. Applications will be reviewed as they are received, and interviews may occur before the official close date. This means a job ad may close earlier than advertised.

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