OCC Communications Officer – Full Time

Serving an estimated population of nearly 600,000 people, Warwickshire Police receives over 90,000 emergency calls per year, in addition to many more non-emergency calls for service.Working as part of our OCC Control Room as a Communications Officer is a varied and diverse role, with no two calls received being the same. One minute you could be taking the details of a stolen vehicle, the next you may be sending officers to a report of an armed robbery.Not all calls need an officer. There are many times when you are the one to help resolve the call, giving the appropriate advice, without the need to dispatch an officer, so, if you are calm under pressure, able to gather information quickly, and offer a voice of comfort in the difficult moments of people’s lives, then Warwickshire Needs You.The control room operates 365 days a year, 24 hours a day, it’s a pressured environment, but it is also a hugely rewarding place to work. Knowing you have helped someone at one of the worst times in their life is incredibly satisfying. We want people who are calm under pressure, have attention to detail, be able to multitask and the determination to deal with those in need with empathy and professionalism and are keen to progress with an expectancy of reaching a controller position which will involve direct communication with officers.Join us in helping protect our communities from harm – we’re recruiting throughout the year, and we are now open for applications, looking for our next new colleague!There is no closing date for this post as applications will be reviewed regularly and candidates updated accordingly. The planned assessment centre dates for now are:20th November12th December6th January5th February7th March15th April16th May18th June30th July20th August25th SeptemberPlease ensure you are free for the earliest one should your application be successful at shortlisting!---------------------------------------------------------------------------------------------------------------------------------------------------- If you are full time your starting salary will be £34,982 (£26,106 basic + £8,876 allowances)37 hours per week, over 8 weeks 12 hour shifts (days and nights) Rotating shifts 4 shifts on! 2 days 2 nights 4 shift off! OCC Communications Officer Application Timeline  Initial ApplicationYou will complete an application form and answer questions to demonstrate how your experiences and examples align with the essential and desirable criteria for the role. Your responses will be scored based on the relevance to the roles requirements. Paper SiftIndependent reviewers will evaluate your application against recruitment criteria, scoring each question from 1-4 Assessment CentreHeld at Warwickshire Police OCC in Warwick Technology Park. The session takes about 2 hours and includes: Spelling Test Statement Test (Listening) Mapping Exercise Typing Test Problem Solving Exercise Example Calls Exercise InterviewConducted via Microsoft Teams and will last about an hour. You will be asked 6 questions related to the essential criteria for the role, with a mix of example based and scenario based questions. In preparation for this, think about your transferable skills, research Warwickshire Police, and focus on the specific services offered in the OCC VettingBefore joining, a vetting process is conducted that includes gathering details of your family and any known criminal associations. You must inform those listed as they will be included in these background checks. Final Offer Of RoleAfter successfully completing all previous stages, you will receive a formal job offer. TrainingYou will undergo 6 weeks of classroom training, Mon-Fri,  this will give you the grounding, learning all aspects of the role as well as systems usage, vulnerability, risk, law, and many other elements critical to the role. TutoringFollowing classroom training, you will be assigned a tutor to guide you as you start taking live calls and transition into the full role of OCC Communications Officer.Answer the call. Assess the risk. One call can change everything. What can we offer you?As a valued member of our organisation, you’ll benefit from the below and more!Local Government Pension SchemeUnison MembershipAccess to Employee Assistance Program (EAP)Occupational Health ServicesFree ParkingOn-site Gym FacilitiesFully equipped kitchen and rest break areasStarting Annual Leave balance of 24 daysAdditional payments for bank holiday workingAccess to a wide range of internal support networksAccess to Coaching & Mentoring SchemesHealth & Wellbeing SupportCareer progression pathwayEligibility for Blue Light discounts