Office Administrator

Office Administrator – Lochgilphead, Argyll & Bute Salary: £30,668 per annum 37.5 hours per week – Monday to Friday 8.30am-4.30pm We are looking for a reliable and proactive Office Administrator who will be the the first line of contact to customers, visitors, and suppliers in person, online, and via telephone and email. The main purpose of the role is to create and maintain a positive and friendly company image by acting as the first line of contact to customers, visitors, and suppliers in person, online, and via telephone and email and to manage the contract data archive and be responsible for the day to day office administration. Some other key responsibilities: Main helpdesk telephone reception duties including taking telephone bookings for skip services and progressing them on a computerised booking system To deal with requests from new customers in a timely manner, ensuring all information is received and completed for both parties prior to the job commencing Liaise with customers to ensure service expectations are met, escalate as required Create and send out waste reports to customers on request Weekly reconciliation of skip and container vehicle duties to ensure monthly invoicing deadlines are met Management of Contract Data Archive including the Finance Archive to ensure legal and contractual compliance. Manage the production and maintenance of the Finance & Admin SOP Lead on the annual DOC documentation exercise To receive and distribute mail daily, to record incoming cheques and process credit card payments, to be responsible for all banking and outgoing mail Place orders on the online portals for consumables and other sundry purchases and review and reconcile purchasing card weekly Compile copies of the monthly records for the Argyll & Bute Contract annual reconciliation file Provide back up to the team for the raising of purchase orders on computerised system and follow through to goods receipting and dealing with invoice queries for purchases Support other office duties in the case of holiday/absence Essential criteria for this role: Recent and relevant administration experience Be able to work on own initiative and prioritise workload while also being an integral part of a small team Organisational, time management and communication skills, with the ability to communicate with Internal and External parties Attention to detail An excellent telephone manner Ability to build and maintain strong, cohesive working relationships inside and outside the business Computer literate user of Microsoft Office Applications (Word, Excel, and Outlook e-mail) Willingness to learn Biffa IT systems for which training will be given What do we offer you? • A competitive salary • Enhanced employer contribution pension plan • 34 days’ annual leave entitlement inclusive of statutory holidays • Numerous opportunities for career development, we have a history of promoting from within • Access to our wellbeing and reward platform from Day 1

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