About Us:
Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing, resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated to providing exceptional service to our clients alongside a supportive and collaborative work environment, we're seeking individuals who are willing to go the extra mile to join us in a variety of roles spanning from sales and maintenance to finance and operations. An opportunity has arisen for an experienced administrator, with a focus on liaising with tenants and supporting the wider team, based at our Head Office in Sale. Experience in a similar role, or within the property industry itself, would be beneficial but not essential. The Ideal Candidate: Working with your team, you'll be fundamental in ensuring all tasks are completed promptly and efficiently. Customer service lies at the core of our operations, requiring a willingness to exceed expectations. We are looking for someone who cares about the people around them and is willing to go the extra mile. Responsibilities: Day-to-day management of a large property portfolio including: Managing the expectations of the tenant and confidently explaining legislation and tenant obligations. Responding and handling tenant questions/queries during their tenancy. Liaising with block management regarding any communal issues. Managing communal email inboxes. Working alongside other members of the team and offering support where necessary. This role primarily involves engaging with tenants over the phone, so we are seeking candidates who are confident and comfortable handling phone interactions. Skills & Experience: Prior experience working within the property industry (highly beneficial but not essential). Prior knowledge of property functions and management. Strong levels of customer service and prepared to go above and beyond. Can-do attitude. Computer literate. High levels of integrity and reliability. Excellent phone etiquette and interpersonal skills. Strong organizational skills with the ability to multitask effectively. Impeccable attention to detail. IT literate; comfortable maintaining spreadsheets and experienced in the use of Microsoft Office, including Excel, Word, and Outlook. The Benefits: Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your birthday. Start your weekend early with a 4 PM finish on a Friday. Annual attendance bonus to thank you for your commitment. Paid time off for medical screenings. Enhanced company sick pay policy with service. Reduced Christmas operating hours. Contributory Pension Scheme for long-term financial security. Recognition programs to acknowledge employees who display our Values & Behaviors. Enhanced maternity/adoption/paternity pay to support your family. Monthly lunch and company training sessions to meet the wider Ascend teams! Ready to take the next step in your career? We want to hear from you! Job Types:
Full-time, Permanent Pay:
£24,000.00 per year Additional pay: Performance bonus Benefits: Additional leave Company events Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking On-site parking Sick pay Schedule: Day shift Monday to Friday No weekends Experience: Administrative: 2 years (required) Phone etiquette: 1 year (required) Work Location:
In person
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Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing, resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated to providing exceptional service to our clients alongside a supportive and collaborative work environment, we're seeking individuals who are willing to go the extra mile to join us in a variety of roles spanning from sales and maintenance to finance and operations. An opportunity has arisen for an experienced administrator, with a focus on liaising with tenants and supporting the wider team, based at our Head Office in Sale. Experience in a similar role, or within the property industry itself, would be beneficial but not essential. The Ideal Candidate: Working with your team, you'll be fundamental in ensuring all tasks are completed promptly and efficiently. Customer service lies at the core of our operations, requiring a willingness to exceed expectations. We are looking for someone who cares about the people around them and is willing to go the extra mile. Responsibilities: Day-to-day management of a large property portfolio including: Managing the expectations of the tenant and confidently explaining legislation and tenant obligations. Responding and handling tenant questions/queries during their tenancy. Liaising with block management regarding any communal issues. Managing communal email inboxes. Working alongside other members of the team and offering support where necessary. This role primarily involves engaging with tenants over the phone, so we are seeking candidates who are confident and comfortable handling phone interactions. Skills & Experience: Prior experience working within the property industry (highly beneficial but not essential). Prior knowledge of property functions and management. Strong levels of customer service and prepared to go above and beyond. Can-do attitude. Computer literate. High levels of integrity and reliability. Excellent phone etiquette and interpersonal skills. Strong organizational skills with the ability to multitask effectively. Impeccable attention to detail. IT literate; comfortable maintaining spreadsheets and experienced in the use of Microsoft Office, including Excel, Word, and Outlook. The Benefits: Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your birthday. Start your weekend early with a 4 PM finish on a Friday. Annual attendance bonus to thank you for your commitment. Paid time off for medical screenings. Enhanced company sick pay policy with service. Reduced Christmas operating hours. Contributory Pension Scheme for long-term financial security. Recognition programs to acknowledge employees who display our Values & Behaviors. Enhanced maternity/adoption/paternity pay to support your family. Monthly lunch and company training sessions to meet the wider Ascend teams! Ready to take the next step in your career? We want to hear from you! Job Types:
Full-time, Permanent Pay:
£24,000.00 per year Additional pay: Performance bonus Benefits: Additional leave Company events Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking On-site parking Sick pay Schedule: Day shift Monday to Friday No weekends Experience: Administrative: 2 years (required) Phone etiquette: 1 year (required) Work Location:
In person
#J-18808-Ljbffr
