Office Administrator/Project Cordinator

Looking for a super-organized person We are an award-winning full-service digital marketing agency and winner of the Hyer Culture 50 best places to work. We design, develop, and do marketing for a range of clients from SMEs, start-ups, corporates, and public sector organizations. We require an Office Administrator/Project Coordinator who is goal-oriented and self-motivated. The successful applicant will be responsible for overseeing multiple client projects, ensuring that we deliver on time, within budget, and with quality. You will also be performing a variety of administrative tasks, including scheduling internal team tasks, answering phones, and managing client relationships. The ideal candidate will have experience working in a busy office environment where multi-tasking and prioritizing are required, along with experience in office administration, operations, or project management roles. Your responsibilities will include: Assist the MD in day-to-day coordination and management of business operational activities. Monitor, control, and manage business operations to meet customer expectations and company goals. Liaise between customers and management to ensure smooth operations delivery. Coordinate and manage project tasks to ensure project delivery within allotted budget, timelines, and quality is met. Ensure compliance with company standards and procedures. Build and maintain strong customer relationships through regular meetings and communications. Evaluate current operational performance and provide strategic plans for improvements. Provide direction and guidance to internal teams to achieve performance targets. Identify problems in operations processes and resolve them quickly and in a timely manner. Follow standard operating procedures for efficient business operations. Maintain clear and accurate operations documents/procedures for reference purposes. Raise invoices and reconcile payments on the accounting system in line with project timescales. Chase any overdue invoices and ensure accounts are maintained. Liaise with the web team to ensure projects are running smoothly and any risks are dealt with professionally. Use project management tools to schedule and manage timescales. Deal with urgent client requests in a timely and professional manner. Contribute to daily stand-up meetings, ensuring development and design teams have the correct resources to complete tasks. Candidate requirements: Minimum of 1 year agency-side experience or a proven track record in a similar role; we would consider transferable skills. Able to prioritize tasks and work independently. Highly organized with an aptitude for problem-solving. Basic bookkeeping skills; experience with Xero or similar accountancy platforms, credit control, and bookkeeping would be an added advantage. Customer-focused at all times. Good knowledge of Excel, Word, PowerPoint, or Google Suite. Basic understanding of WordPress CMS (desirable but training will be provided). Strong eye for detail. Excellent time management and communication skills. Hours of work: Monday to Friday, 9.00 am – 5.00 pm. Flexible hours or part-time working may be considered for the right candidate. Hybrid working 2 days a week in the office. We provide you with the following: Training to qualify as a PRINCE2 Foundation Project Manager. Monthly Thai massage or Physio (when back in the office). Quarterly team-building events: Go Ape, Gravity Force, Outdoor learning, VR. Free fruit. Great vibrant office environment and a motivated team. Healthcare (after qualification period). Employee perks scheme (after qualification period). No Agencies, please. Job Types: Full-time, Part-time Pay: £23,000.00-£25,000.00 per year Expected hours: 20 – 35 per week Benefits: Company events. Company pension. Health & wellbeing programme. Private medical insurance. Work from home. Schedule: Monday to Friday. Education: GCSE or equivalent (preferred). Experience: Customer service: 1 year (preferred). Administrative experience: 1 year (preferred). Language: English (required). Licence/Certification: Driving Licence (preferred). Work Location: In person.

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