Office Manager – Service & Sales Support – Tea & Coffee Industry

Job Title: Office Manager – Service & Sales Support - Tea & Coffee Industry Location: Stockport Job Type: Full-time Salary: up to 35K dependant on experience About Us: At Worker Bee Tea & Coffee, we are passionate about delivering the finest tea and coffee experiences to our customers. As a leading supplier in the tea and coffee industry, we take pride in our high-quality products and exceptional customer service. We are looking for a highly organized and enthusiastic Service and Sales Support Administrator to join our dynamic team and help us continue to provide excellent service and support to our customers. Role Overview: As an Office Manager specializing in Service & Sales Support, you will be a central part of our team, ensuring smooth office operations while directly supporting our sales and customer service functions. From managing client communications to assisting with sales processes, your role will involve a combination of office administration, coordination, and customer support. If you're a proactive problem solver with a passion for both tea and coffee and delivering outstanding service, this is the role for you! Key Responsibilities: Oversee daily office operations, ensuring efficiency and organization Assist the sales team by managing customer inquiries, orders, and follow-ups Maintain client accounts, process orders, and track sales progress Coordinate with service team to book machine servicing and PVI Provide excellent customer support via phone, email, and in-person interactions Process invoicing, track payments, and support financial administration Maintain office supplies, ensuring inventory is well-stocked and organized Organize and schedule meetings, product demos, and client visits for the sales team Assist in preparing sales reports, client proposals, and promotional materials Help manage and implement office-related events, workshops, or product tastings Ensure the office is a welcoming, efficient, and positive environment for all team members and clients Skills & Qualifications: Proven experience in office management, customer service, or sales support Strong organizational skills and an eye for detail Excellent written and verbal communication skills Experience with CRM software and office tools (Microsoft Office, Google Suite) Ability to handle multiple tasks simultaneously in a fast-paced environment Knowledge or interest in tea and coffee is a plus Strong interpersonal skills and a positive, customer-centric attitude A proactive approach with the ability to anticipate needs and solve problems quickly High school diploma required; additional qualifications in business administration or customer service preferred Why Join Us? Work with a passionate, friendly team in the tea and coffee industry Be part of an innovative and growing company focused on service excellence Competitive salary and benefits package Opportunities for professional growth and career advancement Access to our premium products and a fun, energetic work environment 34 hour week How to Apply: If you’re passionate about tea, coffee, and customer service, and are eager to contribute to a thriving business, we want to hear from you. Please submit your CV and a cover letter detailing your relevant experience and interest in the role. Worker Bee Tea & Coffee is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace where everyone can thrive. Job Types:

Full-time, Permanent Pay:

£30,000.00-£35,000.00 per year Additional pay: Performance bonus Benefits: Company pension Employee discount Schedule: Monday to Friday Education: A-Level or equivalent (preferred) Experience: Customer service: 1 year (required) Management: 2 years (required) Service: 1 year (required) Licence/Certification: Driving Licence (required) Work Location:

In person Application deadline:

10/02/2025 Expected start date:

20/02/2025

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