Omnichannel Engagement Manager

This Omnichannel Engagement Manager role is focused on supporting the planning, development, coordination, implementation, and evolution of the Omnichannel Customer Engagement (OCE) strategy and programmes. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Role overview

The postholder will lead the design and execution of integrated, data-driven engagement strategies across digital and field channels for the UK & Ireland portfolio. This role plays a critical part in transforming how we communicate with the UK & Ireland healthcare community, delivering meaningful, measurable, and ABPI-compliant engagement that.

Management responsibilities

Supporting the planning, development, coordination, implementation, and evolution of the Omnichannel Customer Engagement (OCE) strategy and programmes. Develop and refine OCE processes and technological solutions. Managing digital platforms and tools supporting cross-functional initiatives.

Leadership skills and experience

• 5–7 years’ experience in the pharmaceutical industry.
• Demonstrable experience in omnichannel or multichannel marketing within a UK pharmaceutical or medtech organisation.
• Strong knowledge of UK pharmaceutical regulations, including the ABPI Code of Practice, GDPR, and MHRA guidance.