Onboarding & Customer Success Manager (AutoBI)
A bit about AutoBI…
AutoBI was founded in 2019 and is part of the Bumper Group. Our mission, to revolutionise how dealerships and partners in the automotive sector track and enhance performance.
Our cutting-edge, data-driven solution delivers real-time insights across CRM, Sales, Service, and Part. All through a unified platform powered by Microsoft Power BI. With AutoBI’s comprehensive dashboards, dealerships can access, analyse, and act on the insights they need, all in one place.
Check out our website to find out more about us:
www.autobi.co.uk Now a bit about Bumper… We're a multi-award-winning digital payments platform within the automotive industry - working with over 4,000 automotive retailers, helping drivers to pay for motoring costs, accessories, and other services through a variety of different payment options, and ultimately keeping them on the road, in safer vehicles. A bit about the role... The Onboarding & Customer Success Manager at AutoBI will play a critical role in ensuring our customers are given a world-class experience, right at the start of their journey with us. This individual will oversee onboarding and product implementation, deliver exceptional ongoing support, conduct regular customer reviews, lead a high-performing Customer Success team, and be responsible for the overall Customer Strategy for AutoBI. This role is remote, with regular weekly travel to visit client sites and a monthly visit to our office. Key responsibilities: Customer Implementation & Onboarding:
Lead the seamless implementation of our BI software for new customers through effective project management, ensuring swift adoption and value realisation. Develop, refine, and deliver world-class onboarding processes to enhance customer satisfaction.
Customer Success Management:
Oversee ongoing customer support, ensuring issues are resolved promptly and effectively. Build and maintain strong relationships with key stakeholders in customer organisations. Conduct regular business reviews to assess performance, gather feedback, and identify opportunities for improvement.
Team Leadership:
Manage, mentor, and grow the Customer Success team, fostering a culture of excellence and accountability. Define team goals and KPIs aligned with business objectives. Provide ongoing training and professional development opportunities for team members.
Strategic Input:
Collaborate with Sales, Product, and Growth team to align customer success strategies with broader business goals. Utilise customer insights to influence product development and enhance user experience. Drive initiatives to increase customer retention, expansion, and advocacy.
Our ideal candidate has... Proven experience in a similar role, preferably within a SaaS or Automotive environment Project management experience Strong understanding of the automotive industry is highly desirable Exceptional ability to build relationships and deliver value to customers Data-driven mindset with the ability to analyse and utilize metrics to improve outcomes Organised and methodical Excellent communication and presentation skills A full, clean UK driving license What you'll get from us... Competitive Salary : £50,000 - £60,000 (dependent on experience) Car Allowance:
£550 per month Performance Bonus:
Uncapped commission scheme Healthcare : Private healthcare with Vitality, and Medicash health cash plan Time Off : 26 days holiday + bank holidays, plus volunteer days Flexible Benefits :
Salary sacrifice pension with Aviva Cycle to Work Scheme Electric Vehicle Salary Sacrifice scheme with Octopus Salary Sacrifice Childcare Wellbeing allowance of £250 per year
Work-Life Balance : Flexible working policy Annual Company Retreat
- a few days of fun, collaboration, and mingling (make sure your passport’s in date!) Parental Leave : 4 months paid leave for primary carers and 1 month for secondary carers Perks are nice, but we know perks don’t make up the whole package of a great job. By joining our team, you’ll have the opportunity to be part of a collaborative, growth-focused team. Ready to drive your career forward with AutoBI? Apply now, and let’s build the future of automotive analytics together!
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www.autobi.co.uk Now a bit about Bumper… We're a multi-award-winning digital payments platform within the automotive industry - working with over 4,000 automotive retailers, helping drivers to pay for motoring costs, accessories, and other services through a variety of different payment options, and ultimately keeping them on the road, in safer vehicles. A bit about the role... The Onboarding & Customer Success Manager at AutoBI will play a critical role in ensuring our customers are given a world-class experience, right at the start of their journey with us. This individual will oversee onboarding and product implementation, deliver exceptional ongoing support, conduct regular customer reviews, lead a high-performing Customer Success team, and be responsible for the overall Customer Strategy for AutoBI. This role is remote, with regular weekly travel to visit client sites and a monthly visit to our office. Key responsibilities: Customer Implementation & Onboarding:
Lead the seamless implementation of our BI software for new customers through effective project management, ensuring swift adoption and value realisation. Develop, refine, and deliver world-class onboarding processes to enhance customer satisfaction.
Customer Success Management:
Oversee ongoing customer support, ensuring issues are resolved promptly and effectively. Build and maintain strong relationships with key stakeholders in customer organisations. Conduct regular business reviews to assess performance, gather feedback, and identify opportunities for improvement.
Team Leadership:
Manage, mentor, and grow the Customer Success team, fostering a culture of excellence and accountability. Define team goals and KPIs aligned with business objectives. Provide ongoing training and professional development opportunities for team members.
Strategic Input:
Collaborate with Sales, Product, and Growth team to align customer success strategies with broader business goals. Utilise customer insights to influence product development and enhance user experience. Drive initiatives to increase customer retention, expansion, and advocacy.
Our ideal candidate has... Proven experience in a similar role, preferably within a SaaS or Automotive environment Project management experience Strong understanding of the automotive industry is highly desirable Exceptional ability to build relationships and deliver value to customers Data-driven mindset with the ability to analyse and utilize metrics to improve outcomes Organised and methodical Excellent communication and presentation skills A full, clean UK driving license What you'll get from us... Competitive Salary : £50,000 - £60,000 (dependent on experience) Car Allowance:
£550 per month Performance Bonus:
Uncapped commission scheme Healthcare : Private healthcare with Vitality, and Medicash health cash plan Time Off : 26 days holiday + bank holidays, plus volunteer days Flexible Benefits :
Salary sacrifice pension with Aviva Cycle to Work Scheme Electric Vehicle Salary Sacrifice scheme with Octopus Salary Sacrifice Childcare Wellbeing allowance of £250 per year
Work-Life Balance : Flexible working policy Annual Company Retreat
- a few days of fun, collaboration, and mingling (make sure your passport’s in date!) Parental Leave : 4 months paid leave for primary carers and 1 month for secondary carers Perks are nice, but we know perks don’t make up the whole package of a great job. By joining our team, you’ll have the opportunity to be part of a collaborative, growth-focused team. Ready to drive your career forward with AutoBI? Apply now, and let’s build the future of automotive analytics together!
#J-18808-Ljbffr
