Onboarding Specialist (French Speaking)
London, hybrid (2 days a week) office-based role
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
In this role, you will:
The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners. Using a consultative approach, the OBS will configure, coordinate and deliver training to key staff on our Core, Pro, Basic and additional products. The Onboarding team completes the end-to-end implementation of the onboarding process. We own the restaurant from initial sale through configuration to initial training and go-live. All of this is done remotely using various tools and procedures crafted to guide the restaurant through the process. The OBS is part of a distributed team charged with setting each restaurant up for success with OpenTable. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.
London, hybrid (2 days a week) office-based role, with full proficiency in English and French required. Any further European language proficiency would be an advantage!
Responsibilities
Enthusiastically contact our restaurants and guide them through the onboarding process
Work with our restaurant partners to configure the OpenTable system to their needs
Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize its operations
Provide administrative and coordinator functions related to the Global Onboarding program including scheduling training activities, content collection, and software implementations
Work with restaurant staff and potential 3rd parties to deploy the OpenTable Booking widget
Work with internal partners to help develop and refine the Onboarding program
Effectively handle a queue of restaurants to reduce time-to-onboarding
Communicate the status of tasks and the backlog to peers and a broader community
Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer difficulties.
Please apply if:
1+ years experience, preferably in a support, implementation or hospitality role
Experience training non-technical customers on the use of software
Understanding of restaurant operations a must with direct restaurant experience helpful
Proficiency (verbal, reading and written) in English and French. Proficiency in any other European language would be an advantage.
Proven track record to drive projects through to completion
Ambitious to get things done with minimal direction
Good phone and telepresence required for effective training and implementation
University degree preferred
Excellent organization, documentation and time management skills
Benefits
You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
One Celebration Day per calendar year
Private Health & Dental and Life Insurances
Employee Assistance Program (EAP)
Pension Fund
Gym Discount
Bike2Work
Season Loan Ticket
Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
Perkbox & Booking.com business discounts
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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