You will be responsible for
As a Shift Leader, My role involves:
Coordinate the team to deliver the easiest shopping trip in the community
Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
Making sure the store is always clean, tidy, and well presented.
Prioritise the replenishment of products that matter to our customers.
Making sure point of sale and shelf edge labels reflect what good looks like.
Taking immediate action for any overcharges and preventing any reoccurrence.
Proactively manage queues in store to deliver a great shopping trip for our customers.
Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
Following company health and safety routines and ensuring colleagues do the same.
Delivering communication to the team, ensuring they are kept well informed.
Looking at ways to simplify our operations and share these ideas with my Store Manager.
Always putting the customer first and consider them in everything I do.
Readily available to resolve customer queries, leaving them with a smile on their face.
Adjusting the service, I give to each customer to meet their needs.
Recognising and celebrating colleagues giving great service.
Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
Balancing your time across service and replenishment areas of the store.
Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
You will need
As a Shift Leader, I will be:
Able to role model great customer service ensuring customers needs are met.
Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging
them to be at their best.
A clear communicator to keep the team well informed.
Confident in taking the lead when in charge of the store.
Flexible in the way you think, making decisions efficiently and handling change to ensure everything
we do is right for customers and colleagues.
Energetic, driving and motivating others to deliver expectations and effectively balance priorities.
Always looking for ideas and opportunities to improve the customer shopping trip and to support
the community
As a Shift Leader I always champion One Stop’s Core Purpose and Values
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier
What’s in it for you
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
10% Discount in One Stop
10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
20% Discount on F&F Clothing in Tesco Stores
10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
20% off car, pet and home insurance at Tesco Bank. T&C’s apply
Discounted eye care through Vision Express
A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
Driving Lesson Discount through RED
Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
Save as you earn scheme annual invitation
WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
Annual leave entitlement increases with length of service
Retirement Savings Plan
Life Assurance
Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
About us
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
#J-18808-Ljbffr
As a Shift Leader, My role involves:
Coordinate the team to deliver the easiest shopping trip in the community
Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
Making sure the store is always clean, tidy, and well presented.
Prioritise the replenishment of products that matter to our customers.
Making sure point of sale and shelf edge labels reflect what good looks like.
Taking immediate action for any overcharges and preventing any reoccurrence.
Proactively manage queues in store to deliver a great shopping trip for our customers.
Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
Following company health and safety routines and ensuring colleagues do the same.
Delivering communication to the team, ensuring they are kept well informed.
Looking at ways to simplify our operations and share these ideas with my Store Manager.
Always putting the customer first and consider them in everything I do.
Readily available to resolve customer queries, leaving them with a smile on their face.
Adjusting the service, I give to each customer to meet their needs.
Recognising and celebrating colleagues giving great service.
Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
Balancing your time across service and replenishment areas of the store.
Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
You will need
As a Shift Leader, I will be:
Able to role model great customer service ensuring customers needs are met.
Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging
them to be at their best.
A clear communicator to keep the team well informed.
Confident in taking the lead when in charge of the store.
Flexible in the way you think, making decisions efficiently and handling change to ensure everything
we do is right for customers and colleagues.
Energetic, driving and motivating others to deliver expectations and effectively balance priorities.
Always looking for ideas and opportunities to improve the customer shopping trip and to support
the community
As a Shift Leader I always champion One Stop’s Core Purpose and Values
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier
What’s in it for you
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
10% Discount in One Stop
10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
20% Discount on F&F Clothing in Tesco Stores
10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
20% off car, pet and home insurance at Tesco Bank. T&C’s apply
Discounted eye care through Vision Express
A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
Driving Lesson Discount through RED
Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
Save as you earn scheme annual invitation
WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
Annual leave entitlement increases with length of service
Retirement Savings Plan
Life Assurance
Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
About us
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
#J-18808-Ljbffr
