About The Role
Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Onsite AV Technician to be a key part of our London team, representing proAV and working onsite at a leading British multinational telecommunications company, taking full responsibility for the High Value Meeting service (HVM) which is a white glove video conference service provided for the Client.
This is an exciting opportunity for an exceptional, experienced Onsite AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
Provide Service Delivery across site against pre-agreed SLA including day-to-day support of the AV facilities.
Proactively train and support end users as required.
Locate faults and provide resolutions i.e. fix/loan equipment.
Prepare equipment for future events and meetings as required.
Be fully competent with all installed & portable technologies including Codian Bridge and TMS software.
Provide support on an individual basis to users at all levels of seniority.
Attend and remain on station for important events where required.
Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and Full Systems Operational Testing prior to any high-profile events with the HVM service.
Responsible for all the meeting rooms/AV equipment and clients based on the 5th floor and support in other areas when required.
Be an ambassador - approach and professionalism is extremely important.
Be very presentable and able to liaise with senior executives in a calm and professional manner at all times, both face-to-face and via the telephone.
Customer service skills are very important and the ability to work calmly under pressure and resolve any issues quickly and professionally.
Generate reports on a monthly basis and maintain database information on certified rooms and technical contacts globally.
Have a good knowledge of Cisco (Tandberg) endpoints and the ability to install codecs. Experience with Cisco Telepresence and Movi client.
Carry out daily checks on all equipment in the building and also give Audio Visual support to other areas of the business when required. This could be setting up PA’s or assisting with presentations in meeting rooms.
Provide support to offices at Park Lane and Newbury when required.
Work onsite shifts to meet requirements.
Perform 1st/2nd line repairs.
Conduct ongoing preventative maintenance.
Liaise with proAV Help desk & Operations team to arrange backup support.
Liaise with and manage relationships with third-party suppliers on all technical issues.
Manage consumables & stock levels.
Initiate continuous improvement programs, securing best practice standards from the internal service base and external industry trends.
About You
About Us
proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences.
#J-18808-Ljbffr
#J-18808-Ljbffr
