Onsite Support Team Leader 264969

Key Skills: Technical experience, management experience, customer management Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and skills as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people - we would love to hear from you. The role and what you’ll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Support Team Leader to join our growing Service Delivery Onsite team, based at our client’s site in Brentford. As the Onsite Support Team Leader, you will report into the dedicated Service Delivery Manager. You will provide effective onsite technical support for point of sale (POS) and Audio-Visual equipment, desktops, laptops, printers, mobile phones, applications, and basic network/server troubleshooting and administration across multiple sites for a dedicated Littlefish customer. You will take on a key leadership role, acting as a conduit between management and the wider team, ensuring clear communication and aligning efforts across all levels. You will bring together the necessary resources to meet customer needs and resolve technical issues efficiently. You will manage technical queries in line with Littlefish standards and customer-specific SLAs, while also providing people management, supporting the personal and career development of all direct reports. Your main duties will include: Providing effective tactical advice, coaching, and guidance to Onsite Support Engineers with a focus on operational delivery. Providing all direct reports with line management including personal/career development. Supporting, and being an escalation point for the provision of 1st and 2nd line onsite and remote technical support services, in line with personal skill sets. Effectively managing resources by identifying needs and forecasting operational requirements in advance. Resolving issues in a competent manner, while communicating professionally with the customer and members of the Service Desk, Infrastructure, and Professional Services teams. Prioritising, progressing, and resolving technical queries and service requests assigned to the individual in accordance with standard and customer-specific service level agreements. Being responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds, and changes. Producing and maintaining IT support documentation. What are we looking for in the successful candidate? Previous experience of working in an IT support role with team leadership requirements. You must be able to demonstrate people management skills, with experience in coaching, mentoring, and developing teams within your care. Experience supporting point of sale (POS) and Audio-Visual equipment. Understanding of Networks, including topography and VLAN creation and configuration. An understanding of how to carry out patching in a server room/office. Working knowledge of IT infrastructure support across a range of up-to-date technologies including desktop/laptop/printer hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX, and iOS, deployment technologies SCCM/WSUS/MDT. Must be available to offer flexibility such as weekends and ad-hoc events. What can we offer you? Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan, providing access to online GP appointments, 24/7 access to qualified counsellors, and cash back against a range of general healthcare. Company Pension Scheme. Company social events. 25 days annual leave plus public/bank holidays. Purchase and sale of annual leave scheme. Life at Littlefish: Our company values shape who we are as a business, what we stand for, and how we work. Hiring people with our values at heart is very important as we see Littlefish grow. I am High Performing:

I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate:

We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another. I Have a Can-Do Attitude:

I am not afraid to step outside my comfort zone, we are not afraid to challenge the status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone, irrespective of who they are or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we can adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity, and inclusion) questions. Please note, each question has an option to ‘prefer not to say’.

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