Operational Delivery Coordinator

Operational Delivery Coordinator focuses on monitoring the progress of work orders and providing regular updates to internal stakeholders on status and any issues.

What the role involves

• Monitoring the progress of work orders and providing regular updates to internal stakeholders on status and any issues.
• Conducting quality audits via our asset management system, to ensure accuracy of the information held for our clients.
• Supporting the end-to-end change management process within HALO ITSM, ensuring all changes are tested prior to release, reviewed, and approved in accordance with ITIL standards.
• Maintain reports, to enable accurate reporting.
• Healthcare cash plan.
• Develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Skills and requirements

• Excellent working knowledge of the Microsoft 365 Suite.
• Experience of using HALO ITSM or similar IT Service Management Tool would be ideal but not essential.

Confirmed role details

• Supporting the coordination of our despatch process, liaising with our Field Engineers to ensure our product is sent to the correct location via our logistics solution.
• Full Time, 37.5 hours per week.
• 25 days holiday + bank holidays.

Candidate fit

• Excellent Analytical and problem-solving skills.
• Exceptional communication and interpersonal skills Knowledge and Skills.

Additional role context

• Controlling and managing work orders into Production.
• Working with our Power Bi team to implement.
• Ability to prioritise work to meet deadlines.