Eames are working with a fast-growing specialty insurer who are looking for a operational excellence manager to join there new and growing team.
The role
This is an internal consulting role. You will lead strategically imperative initiatives from inception to implementation. You will play a key role in setting up the business to grow and deliver against its 5 year objectives. Additionally, you will also lead process improvement workstreams dictated by short-term business needs. You will deliver quantifiable impact by bringing together departments to coordinate ways of working, ensure effective information sharing and create frictionless hand-offs.
The role will be highly visible to senior leaders across the business and will require the ability to influence the Senior Leadership Team and Heads of Department through compelling communication and leave behind successful and valuable change.
This is an exciting time to join our growing business and you’ll be a leader in moulding and embedding operational excellence cultures and behaviours.
Key responsibilities
- Delivery of initiatives in line with the organisations’ strategic objectives.
- Coordinate senior stakeholders across multiple teams, (such as IT, Finance, Underwriting, HR, Operations) you’ll be responsible for 1 (larger) or 2 (smaller) initiatives at any given time.
- Agree with relevant Heads of departments the scope and approach of each initiative, embedding operational excellence as you deliver.
- Mobilising cross-functional working groups to plan, structure and deliver initiatives.
- Agreeing objectives and key results with business stakeholders to measure ‘what good looks like’.
- Facilitating workshops to meticulously document current-state processes, understand pain points and develop ingenious solutions.
- Creatively designing future operating models and processes with the business, developing compelling cases for change and resolving any conflicting stakeholder issues that may arise.
- Seamlessly embedding new ways of working and processes within the business and empowering them to drive the future-state forward for continuous improvement.
- Owning the timeline of delivery, you’ll be responsible for ensuring the plan for your initiatives remain on track, removing obstacles when they arise.
- You’ll be responsible for holding key stakeholders to account for delivery, by keeping track of clear requirements across working groups.
- Coach colleagues and stakeholders through the issues and solutions, to ensure full understanding and embedding of learning across teams.
- Deliver comprehensive reporting on all activities, initiatives, and progress.
As this is a new and expanding team, the above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time-to-time to reflect changing business requirements.
Qualifications, skills and experience
Essential
- Proven experience of delivering results in a fast-moving environment with high levels of ambiguity.
- Experience with structured problem solving, target operating models, process mapp ing, design thinking and workflow analysis.
- Curiosity and confidence to challenge the status-quo.
- Proficiency in whiteboarding tools and Microsoft PowerPoint to bring ideas to life; and Microsoft Excel to help with analytical problem solving.
- Strong analytical skills with the ability to break down existing process flows.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively. with cross-functional teams, at varying levels of seniority.
Desirable
- Knowledge of Lean Six Sigma methodologies.
- Familiarity with data visualisation tools such as Power BI.
- Agile frameworks.
