We are seeking to appoint a person with a great work ethic who possesses excellent interpersonal & communication skills to the role of a Band 3 Operational Support Admin position.
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on-the-job training. You will be supported to learn and develop the knowledge, skills, and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
For this role, you will undertake a 22-month development programme as a Business Administrator within the 0-19 Admin Services, through work-based learning and by attending regular training sessions. Successfully completing the training programme and qualification will lead to an Advanced Apprenticeship Level 3.
This position is offered on a fixed-term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.
Please note: Apprenticeships do require candidates to be resident in the UK for at least 3 years at the start of their apprenticeship. Please be advised if you already hold a relevant qualification in this subject area (Improvement) at this level or higher you are not eligible to apply for this role.
To provide a high-quality administrative and clerical service for clients and their carers who access the services in the community division.
Duties and Responsibilities:
Scheduling appointments for Ante-natals/New Births/Developmental Checks Calling clients Covering Single Point of Access switchboard Covering various Email In-boxes and dealing with the contents Working to specific deadlines Updating client records Data input Working as part of a large team To operate a desktop PC/Laptop To manage a comprehensive administrative service to the department To be responsible for the provision of administrative support as required by the operational support Manager/Team Supervisor To receive telephone calls and emails from outside agencies, deal with them if possible or refer them on as appropriate Provide statistics and reports as and when required Ensure compliance with local policies and maintain accurate records Deal with correspondence on behalf of the OSM as necessary To be familiar and able to use RIO (training will be made available as necessary) Screen messages, telephone calls, and emails, instigate appropriate action or ensure that accurate messages are passed on and progress followed up if necessary Deal with enquiries in a sympathetic and empathetic manner and if possible refer on if appropriate Work independently using own initiative with minimum direct supervision To undertake ongoing personal development through participation in appraisal and supervision Co-ordinate and send out documents, contracts, and/or reports on request To attend meetings as requested by clinical leads To have a working knowledge of the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff ensuring any computerised system is maintained as requested Deal with issues that arise appropriately, including enquiries, complaints from members of the public and patients, and where appropriate refer on, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team Ensure good working relationships with all staff, the organisation, and outside agencies To plan and co-ordinate your workload to ensure all deadlines are met and objectives achieved To undertake additional duties where appropriate as requested by the service This job description will be reviewed as and when necessary, in conjunction with the post holder. This is not an exhaustive list of duties and responsibilities; the post holder may be required to work across service lines and undertake other duties which fall within the grade of the job in discussion with the manager.
This job description gives a general outline of the post and it is not intended to be inflexible or a final list of duties; it may therefore be amended from time to time in consultation with the post holder.
This advert closes on Monday 6 Jan 2025.
#J-18808-Ljbffr
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on-the-job training. You will be supported to learn and develop the knowledge, skills, and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
For this role, you will undertake a 22-month development programme as a Business Administrator within the 0-19 Admin Services, through work-based learning and by attending regular training sessions. Successfully completing the training programme and qualification will lead to an Advanced Apprenticeship Level 3.
This position is offered on a fixed-term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.
Please note: Apprenticeships do require candidates to be resident in the UK for at least 3 years at the start of their apprenticeship. Please be advised if you already hold a relevant qualification in this subject area (Improvement) at this level or higher you are not eligible to apply for this role.
To provide a high-quality administrative and clerical service for clients and their carers who access the services in the community division.
Duties and Responsibilities:
Scheduling appointments for Ante-natals/New Births/Developmental Checks Calling clients Covering Single Point of Access switchboard Covering various Email In-boxes and dealing with the contents Working to specific deadlines Updating client records Data input Working as part of a large team To operate a desktop PC/Laptop To manage a comprehensive administrative service to the department To be responsible for the provision of administrative support as required by the operational support Manager/Team Supervisor To receive telephone calls and emails from outside agencies, deal with them if possible or refer them on as appropriate Provide statistics and reports as and when required Ensure compliance with local policies and maintain accurate records Deal with correspondence on behalf of the OSM as necessary To be familiar and able to use RIO (training will be made available as necessary) Screen messages, telephone calls, and emails, instigate appropriate action or ensure that accurate messages are passed on and progress followed up if necessary Deal with enquiries in a sympathetic and empathetic manner and if possible refer on if appropriate Work independently using own initiative with minimum direct supervision To undertake ongoing personal development through participation in appraisal and supervision Co-ordinate and send out documents, contracts, and/or reports on request To attend meetings as requested by clinical leads To have a working knowledge of the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff ensuring any computerised system is maintained as requested Deal with issues that arise appropriately, including enquiries, complaints from members of the public and patients, and where appropriate refer on, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team Ensure good working relationships with all staff, the organisation, and outside agencies To plan and co-ordinate your workload to ensure all deadlines are met and objectives achieved To undertake additional duties where appropriate as requested by the service This job description will be reviewed as and when necessary, in conjunction with the post holder. This is not an exhaustive list of duties and responsibilities; the post holder may be required to work across service lines and undertake other duties which fall within the grade of the job in discussion with the manager.
This job description gives a general outline of the post and it is not intended to be inflexible or a final list of duties; it may therefore be amended from time to time in consultation with the post holder.
This advert closes on Monday 6 Jan 2025.
#J-18808-Ljbffr
