Job Title:
Operational Support Analyst Location:
Remote/ Chandlers Ford Salary:
£25,272 Hours:
Monday-Friday 8am-5pm Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet. Do you have experience working with customer payment systems? If so, we have a great opportunity for you to join Utilita, where you will support the back-office process for customers making payments to Utilita via online services. What does this role involve? As an Operational Support Analyst, you will monitor the performance of vital systems such as Pay Point, Payzone, and My Utilita, ensuring customer payments are processed correctly. If any issues present themselves, you will alert the Operational Support Manager and support where needed. Day to day, you will: identify and investigate system bugs; support with industry incentives, such as the Warm Home Discount; triage My Utilita App enquiries in regard to its functionality; provide key updates to the Operational Support Manager regarding any critical service outages or issues. Who are we looking for? You will have an inquisitive and curious nature, along with a keen eye for detail, to understand and correct any anomalies. You will have a methodical approach and be able to follow processes to make logical decisions. If you have previous experience working in the energy industry, then this would be advantageous; however, full training is provided. What we can offer you? Bonus Scheme:
We offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness, and sustainability. Career Progression:
We want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals. Win Tickets:
We run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle, and Birmingham! Time Off:
We give our staff access to 25 days annual leave plus bank holidays. Wellbeing:
Your wellbeing is very important to us; we provide access to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve your mental wellbeing. Health Care Scheme:
This includes dental, eye care, treatments such as MRI scans and diagnostics health consultations. Employee Assistance Programme:
Access to a dedicated GP line, counselling support, legal and financial advice 24/7 365 days a year. Exclusive Packages:
Access to a range of discounted offers for home Sky TV and broadband packages. Giving Back:
We offer all our staff a paid volunteering day every year to give back to the community. Death in Service:
We pay three times your annual salary to your designated next of kin. Pension:
We contribute 4% of your salary when you contribute 5%. About Us We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill-paying household. Utilita is committed to its operations to be net zero by 2030. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal but a core value. Job Types: Full-time, Permanent Pay: £25,272.00 per year Additional pay: Bonus scheme Benefits: Canteen Company pension Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay Work from home Schedule: 8 hour shift Day shift Monday to Friday Work Location: Hybrid remote in Eastleigh SO53 3QB
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Operational Support Analyst Location:
Remote/ Chandlers Ford Salary:
£25,272 Hours:
Monday-Friday 8am-5pm Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet. Do you have experience working with customer payment systems? If so, we have a great opportunity for you to join Utilita, where you will support the back-office process for customers making payments to Utilita via online services. What does this role involve? As an Operational Support Analyst, you will monitor the performance of vital systems such as Pay Point, Payzone, and My Utilita, ensuring customer payments are processed correctly. If any issues present themselves, you will alert the Operational Support Manager and support where needed. Day to day, you will: identify and investigate system bugs; support with industry incentives, such as the Warm Home Discount; triage My Utilita App enquiries in regard to its functionality; provide key updates to the Operational Support Manager regarding any critical service outages or issues. Who are we looking for? You will have an inquisitive and curious nature, along with a keen eye for detail, to understand and correct any anomalies. You will have a methodical approach and be able to follow processes to make logical decisions. If you have previous experience working in the energy industry, then this would be advantageous; however, full training is provided. What we can offer you? Bonus Scheme:
We offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness, and sustainability. Career Progression:
We want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals. Win Tickets:
We run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle, and Birmingham! Time Off:
We give our staff access to 25 days annual leave plus bank holidays. Wellbeing:
Your wellbeing is very important to us; we provide access to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve your mental wellbeing. Health Care Scheme:
This includes dental, eye care, treatments such as MRI scans and diagnostics health consultations. Employee Assistance Programme:
Access to a dedicated GP line, counselling support, legal and financial advice 24/7 365 days a year. Exclusive Packages:
Access to a range of discounted offers for home Sky TV and broadband packages. Giving Back:
We offer all our staff a paid volunteering day every year to give back to the community. Death in Service:
We pay three times your annual salary to your designated next of kin. Pension:
We contribute 4% of your salary when you contribute 5%. About Us We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill-paying household. Utilita is committed to its operations to be net zero by 2030. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal but a core value. Job Types: Full-time, Permanent Pay: £25,272.00 per year Additional pay: Bonus scheme Benefits: Canteen Company pension Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay Work from home Schedule: 8 hour shift Day shift Monday to Friday Work Location: Hybrid remote in Eastleigh SO53 3QB
#J-18808-Ljbffr
