This role is a great opportunity to join the Credit Card Product team, managing one of the most business-critical suppliers across the society that provides servicing and payment processing to our 2 million credit card members. We are responsible for providing a comprehensive range of operational support services to ensure due diligence and correct governance is in place to manage our 3rd party supplier and ensure they are meeting members’ needs.
We’re looking for an Operational Support Officer to join the team, focused primarily on providing a full governance service on our outsourced Credit Card Supplier. Abiding by the Supplier Relationship Management framework, this governance function meets compliance requirements such as LSB, HMRC, FCA, and FOS. This role is critical in ensuring that we meet all our required deadlines as well as being a foundation of support and guidance to wider stakeholders. Some of the key responsibilities will include producing minutes, action taking, support with forward scheduling, preparing and coordinating agendas, and drafting and reviewing papers for various stakeholders within the society.
Building cohesive relationships and stakeholder engagement across different entities plays a central part in succeeding in this role.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time you'll spend 40% of your working time,
based at either our Swindon or London office . If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to
hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing
We are looking for someone who is organised whilst managing competing and varying demands, who can work under their own initiative and is able to prioritise work effectively to meet the business need. You’ll be responsible for producing concise minutes and meeting packs and tracking actions through end-to-end, prompting stakeholders for updates and collating responses from multiple sources. You will also support the timely and effective running of meetings, including efficient scheduling; preparing and coordinating input to agendas; drafting and reviewing papers, including providing feedback to authors to ensure that the Committee’s information needs are met. Working primarily with the meeting Chair and team manager, you’ll use your excellent communication and influencing skills to develop a strong working relationship and rapport with all committee members and their teams. Other areas owned by our Governance role include managing the administration of control mandates and effective filing and storage of key documentation. About you
As a minimum you’ll need to have or be: Strong administrative experience Helpful and approachable to all stakeholders Experience of working with outsource suppliers A background with engaging and managing 3rd party supplier relationships in a Governance role Excellent attention to detail Experience producing reporting packs and presenting findings to senior stakeholders Excellent organisational, planning, and prioritising skills Ability to work to tight deadlines and to work flexibly to support the requirements of the regulators / senior managers Adaptable and willing to take on new tasks as required by business needs Excellent experience in Microsoft suite Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. Say it straight
- This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand. Push for better
- This is about aiming high and constantly looking for better in how we work together and serve our customers and members. Get it done
- This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance. The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub – Access to a range of free and paid options for health and wellness. Access to an annual performance-related bonus Access to training to help you develop and progress your career 25 days holiday, pro rata What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage, or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society. When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead. What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. If you have any queries or questions, please contact me directly at
Shelly.Todman@nationwide.co.uk
#J-18808-Ljbffr
based at either our Swindon or London office . If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to
hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing
We are looking for someone who is organised whilst managing competing and varying demands, who can work under their own initiative and is able to prioritise work effectively to meet the business need. You’ll be responsible for producing concise minutes and meeting packs and tracking actions through end-to-end, prompting stakeholders for updates and collating responses from multiple sources. You will also support the timely and effective running of meetings, including efficient scheduling; preparing and coordinating input to agendas; drafting and reviewing papers, including providing feedback to authors to ensure that the Committee’s information needs are met. Working primarily with the meeting Chair and team manager, you’ll use your excellent communication and influencing skills to develop a strong working relationship and rapport with all committee members and their teams. Other areas owned by our Governance role include managing the administration of control mandates and effective filing and storage of key documentation. About you
As a minimum you’ll need to have or be: Strong administrative experience Helpful and approachable to all stakeholders Experience of working with outsource suppliers A background with engaging and managing 3rd party supplier relationships in a Governance role Excellent attention to detail Experience producing reporting packs and presenting findings to senior stakeholders Excellent organisational, planning, and prioritising skills Ability to work to tight deadlines and to work flexibly to support the requirements of the regulators / senior managers Adaptable and willing to take on new tasks as required by business needs Excellent experience in Microsoft suite Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. Say it straight
- This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand. Push for better
- This is about aiming high and constantly looking for better in how we work together and serve our customers and members. Get it done
- This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance. The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub – Access to a range of free and paid options for health and wellness. Access to an annual performance-related bonus Access to training to help you develop and progress your career 25 days holiday, pro rata What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage, or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society. When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead. What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. If you have any queries or questions, please contact me directly at
Shelly.Todman@nationwide.co.uk
#J-18808-Ljbffr
Industry:
Financial Services
Specialties:
Retail Financial Services, Mortgages, Savings & Banking
Employees:
10,001+
Annual Revenue:
£3.86B
Founded:
1846
Address:
Pipers Way, Swindon, Wilts, GB, SN381NW
Unlike the banks we are owned by our members, not shareholders. That’s anyone who banks, saves or has a mortgage with us. Which means we can always focus on what’s best for them. It’s our fundamental difference and what makes us a good way to bank.
