Location:
Chatham, Bradford or Petersfield Working Pattern:
Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices. Benefits:
Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable. At Vanquis we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that diverse perspectives drive innovation and success. This role is not customer facing so is especially good for those requiring flexibility of working patterns. Job Description:
As an Operations Analyst you will be reporting into the Strategy Manager in Customer Operations Strategy. We are seeking a talented Analyst to join our dynamic team. This is a varied role working across diverse teams on making improvements to the services and experiences we offer our customers. As a department we collaborate with cross-functional teams to analyse data, generate insights, propose and implement customer improvement solutions and support decision-making processes. Your work will be pivotal to the support of our customers and our strategic initiatives to help us achieve our goals. The role requires individuals who are exceptional problem-solvers, tactical thinkers, organised, and highly skilled communicators. Key Responsibilities: Providing management with analytical insight, performance reporting, forecasting, and ensuring best practice in all projects and programmes. Develop and maintain dashboards and reports. Participate and support in customer improvement strategies and projects by articulating and developing solutions to address varied customer scenarios. Ensure all deployed strategies, solutions, and processes are adequately documented with appropriate controls, governance, and risks recorded. Support data-driven decision-making across the organization. What will make you stand out? Proficiency in data analytics tools (e.g. SQL, Power BI, Snowflake, Python). Able to analyse complex problems and data to generate effective solutions for the business. Customer-centric solutions architect. Dynamic approach to problem-solving. Ability to understand technical processes. Ability to break down large problems and communicate them to a non-technical audience. How to Apply:
If you are passionate about data and excited to contribute to a diverse and innovative team, we would love to hear from you. Please submit your application, CV and a cover letter detailing your experience and why you are a great fit for this role. The interview process: Initial Telephone interview to discuss the role and find out a bit about you. Up to 1 hour competency-based interview with the hiring team, including an assessment task. As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references. Your working life:
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible. Equal Opportunity Statement:
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible.
#J-18808-Ljbffr
Chatham, Bradford or Petersfield Working Pattern:
Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices. Benefits:
Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable. At Vanquis we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that diverse perspectives drive innovation and success. This role is not customer facing so is especially good for those requiring flexibility of working patterns. Job Description:
As an Operations Analyst you will be reporting into the Strategy Manager in Customer Operations Strategy. We are seeking a talented Analyst to join our dynamic team. This is a varied role working across diverse teams on making improvements to the services and experiences we offer our customers. As a department we collaborate with cross-functional teams to analyse data, generate insights, propose and implement customer improvement solutions and support decision-making processes. Your work will be pivotal to the support of our customers and our strategic initiatives to help us achieve our goals. The role requires individuals who are exceptional problem-solvers, tactical thinkers, organised, and highly skilled communicators. Key Responsibilities: Providing management with analytical insight, performance reporting, forecasting, and ensuring best practice in all projects and programmes. Develop and maintain dashboards and reports. Participate and support in customer improvement strategies and projects by articulating and developing solutions to address varied customer scenarios. Ensure all deployed strategies, solutions, and processes are adequately documented with appropriate controls, governance, and risks recorded. Support data-driven decision-making across the organization. What will make you stand out? Proficiency in data analytics tools (e.g. SQL, Power BI, Snowflake, Python). Able to analyse complex problems and data to generate effective solutions for the business. Customer-centric solutions architect. Dynamic approach to problem-solving. Ability to understand technical processes. Ability to break down large problems and communicate them to a non-technical audience. How to Apply:
If you are passionate about data and excited to contribute to a diverse and innovative team, we would love to hear from you. Please submit your application, CV and a cover letter detailing your experience and why you are a great fit for this role. The interview process: Initial Telephone interview to discuss the role and find out a bit about you. Up to 1 hour competency-based interview with the hiring team, including an assessment task. As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references. Your working life:
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible. Equal Opportunity Statement:
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible.
#J-18808-Ljbffr
