Operations Director

Are you at Operations Director level within a complex, multi-site operation, ready to take on the challenge within your career? We are a dynamic, ambitious and growing soft services facilities management business turning over £6.5 million annually, providing high-quality services across cleaning, security, landscaping, reactive maintenance, and periodic services. We are seeking an exceptional Operations Director to join our team and play a pivotal role in driving operational excellence and growth, ideally from within a retail, social housing or similar sector. We are looking for a forward-thinking leader who is already excelling in a senior position and is ready to prove their leadership, strategic insight, and operational expertise in a company that rewards progression. What You'll Do: As Operations Director, you'll have full responsibility for operational delivery, managing a diverse team and ensuring high standards of service across all divisions. Key responsibilities include: Operational Leadership: Oversee nationwide service delivery, ensuring compliance with SLAs, KPIs, and contractual obligations whilst driving continuous improvement and efficiency. Strategic Contribution: Collaborating with the Managing Director and National Sales Director on long-term strategy, tenders, and client relationship management. Team Leadership: Lead and develop Operations Managers, the HelpDesk Manager, and the Landscaping Manager, ensuring strong performance and succession planning. Client Relationships: Act as an operational liaison for key clients, strengthening relationships through regular site visits and proactive account management. Financial Oversight: Manage operational budgets and contribute to profitability through efficient cost control and P&L management. Health and Safety: Ensure compliance across all operations, fostering a strong culture of safety and best practices. What We're Looking For: We are seeking an experienced Operations Director who is: Proven in Leadership: You've successfully managed multi-site, multi-service operations and delivered consistent results. Strategic and Visionary: You understand the bigger picture and can align operational delivery with long-term company goals. Ambitious and Aspiring: You are not just looking for another role-you are hungry to take on more responsibility and develop within your career. Commercially Savvy: You have a strong grasp of financial management, including budgeting, cost control, and delivering profitability. A People Developer: You know how to build, motivate, and develop high-performing teams. Client-Focused: You can build strong relationships with clients and stakeholders, aligning operational excellence with client satisfaction. What's in It for You? A chance to fast-track your career. An opportunity to join a thriving business with ambitious growth plans. A collaborative and supportive leadership team that values innovation and performance. A competitive salary and benefits package reflective of the seniority and progression potential of the role. Are You Ready to Lead and Succeed? If you're ready to step into a role where your impact will be seen and your ambitions supported, we want to hear from you.

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