Manpower Brand
Operations Director - Strategic Clients / Enterprise
About Manpower Brand
Our Value to our consumers is what drives our strategy here in the Manpower Brand. We want to offer candidates and associates better jobs, consistent work, a great experience and help them to achieve the next step in their career at the right time in their life plans. We want to offer our clients access to talent others don't have, at pace, and deliver actionable workforce insights that make a tangible difference in the output of their organisation. For our colleagues, we want to offer a clear path to success, working in a fun environment where shared values and purpose are realised along with ambitions. We deliver our value from three focused operating divisions that we call our Growth Platforms: Strategic Clients, Skilled Specialist Recruitment, and our UK Network Operations.
Key Responsibilities:
Work as a key contributor within the Senior Leadership team, effectively collaborating with other businesses within the Manpower Group. Ensure all relevant communications are owned and cascaded to the team where necessary.
Inspire a growth behaviour and culture.
Structure Account and Delivery teams to ensure high productivity and growth.
Build and maintain exceptional, long-standing client relationships that leverage ongoing business opportunities; serve as the escalation point and executive relationship holder.
Identify opportunities to expand existing client accounts and cultivate new business relationships.
Drive associate engagement programmes to promote a culture of career development and associate retention.
Manage P+L to ensure profitability levels are upheld.
Drive adoption of technology to maximize efficiency, candidate experience, and productivity.
Inspire the team and create a high-performing culture through effective communication of strategy/vision, results, and accountabilities.
Set team performance targets, monitor progress, and implement strategies to ensure the team meets or exceeds business objectives.
Collaborate with the sales team on business development strategy, supporting proposals and presenting service offerings.
Work with key departments across the business to ensure the correct governance is in place and adhered to.
Collaborate with key stakeholders across the Group's businesses to maximize return within the Group.
Practice transparency and honesty, defining a strong, ethical culture.
Critical Experience:
Experience within the recruitment industry.
Track record of inspiring teams and creating a high-performing culture.
Strong communicator, able to flex style to different stakeholders/sales scenarios.
Evidence of understanding the measures that drive performance in a recruitment business.
Operationally competent and financially astute.
Proven track record of success in growing revenues organically and through partnership with Sales and Marketing.
Client engagement experience, specifically in client presentations from a value or data/analytics perspective.
Able to work successfully with multiple stakeholders and collaborate strongly with the leadership team.
Other Relevant Information:
This position will report to the Manpower Brand Leader.
The position will be UK-based with flexibility required for national travel expected from a key leadership role.
Our Standards
Clarity:
Takes time to understand and share our organisation's vision and strategy with others, holds themselves and others accountable to deliver on our common goals, gives honest and regular feedback and openly receives it so we can all learn and deliver our best. Care:
Leads themselves and others with care, respecting people as people first and promoting diversity, equity, inclusion, and belonging in their environment so people feel heard and valued; listens to understand and then communicates purposefully and consistently; intentionally develops themselves and inspires, coaches, and empowers the development of others. Grow:
Openly contributes thoughts, asks questions, and challenges appropriately so that we make better, courageous, and timely decisions; collaborates with others to identify current ideas, trends, and perspectives (internally and externally) to continuously improve and transform what we do; builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.
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Takes time to understand and share our organisation's vision and strategy with others, holds themselves and others accountable to deliver on our common goals, gives honest and regular feedback and openly receives it so we can all learn and deliver our best. Care:
Leads themselves and others with care, respecting people as people first and promoting diversity, equity, inclusion, and belonging in their environment so people feel heard and valued; listens to understand and then communicates purposefully and consistently; intentionally develops themselves and inspires, coaches, and empowers the development of others. Grow:
Openly contributes thoughts, asks questions, and challenges appropriately so that we make better, courageous, and timely decisions; collaborates with others to identify current ideas, trends, and perspectives (internally and externally) to continuously improve and transform what we do; builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.
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