Operations Lead
to join its busy team based in Kings Cross. The role:
Following the launch of a new strategy, the Foundation has reviewed how it works. Recognising the central role that process plays in the delivery of the strategy, the Foundation is now looking to recruit to this new position to lead, manage, and develop the organisation’s processes. This role will be central to the way in which the Foundation delivers the strategy and also to future requirements that emerge over time. The role is based in the Resources Team, reporting directly to the Chief Operating Officer, and managing the Funding Operations Manager. The role will involve: Collaborating closely with other internal stakeholders , ensuring new developments and innovations in systems and process are implemented efficiently and thoroughly across the organisation. Enhancing operational efficiency and user experience
with responsibility for coordinating requirements from stakeholders on day-to-day process delivery and on any change or special initiatives the organisation decides to run. Managing relevant contractors and supplier relationships , preparing detailed briefs and ensuring work is carried out diligently. This is very much a “doing” role and this person will be prepared to roll their sleeves up and get involved in all aspects of planning, delivering, and coordinating developments, ensuring operations are working well and running smoothly for both internal and external users. The person:
The successful candidate will have substantial experience of having taken ownership of the operational systems and process management - possibly of a small to medium size charity or business. An experienced projects and process manager, they will have excellent organisational skills and a subtle combination of solid technical, IT and database knowledge, with strong people skills and internal communications experience. Experience of Salesforce would be ideal but similar CMS database management would be fine, and a sound understanding of organisational systems change dynamics will be important. Highly organised and methodical, this person will be a real collaborator, able to mobilise and engage others in systems changes and able to synthesise sometimes quite complex information into easy to digest guidelines. Enthusiastic about working as part of a team, they will be helpful and approachable in addition to having the confidence and decisiveness to lead on new initiatives and take people with them on that journey. They will be highly organised and persuasive in seeking out new ways of doing things, and will be a great listener, making sure that needs are understood and implemented efficiently. A natural problem solver with a “can-do” approach and someone who genuinely values the point of view of colleagues will excel in this role. Esmée Fairbairn Foundation believes that a greater diversity of views, skills, and lived experience will help generate better ideas and will lead to better decision making. The Foundation wants to encourage applicants with a diverse range of backgrounds to apply. In particular, they welcome applications from those with lived experience of racial inequity, disability, or poverty.
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