Operations Manager

Job summary We are looking for an Operations Manager to work within our Penzance service. You will be jointly responsible for the delivery of high-quality recovery-orientated services (both clinical and non-clinical) for people with drug & alcohol misuse problems or mental health issues. Main duties of the job A key feature of this role is to lead the development of recovery-orientated treatment services that meet local needs and to actively contribute to the extension of service provision and the development of new initiatives. As an Operations Manager you will work in conjunction with the Quality & Clinical Governance and Knowledge Management Teams to improve standards whilst seeking to make efficiency savings. This will draw upon your experience of managing budgets and your commitment to placing service users at the heart of the organisation. You will also undertake safeguarding leadership responsibilities, in line with the local and national safeguarding leadership structures. In addition to service development, you will ensure that facility and property matters relating to service delivery are managed efficiently and effectively and that data monitoring is available and demonstrates the benefits and impact of the work of the service. About us Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support. We Are With You. Job description Job responsibilities Are you committed to delivering high-quality recovery-orientated services to people with drug and alcohol misuse problems? Can you work collaboratively with a range of stakeholders for the good of the organisation? If you want to lead the development of treatment services suited to local needs, and contribute to the development of new initiatives, and can do so within budgets and with service users at the heart of your thought processes and decisions, this may be the perfect opportunity for you! You will work collaboratively with local partners and senior staff in the Operations Directorate to deliver high quality services to users that are in line with We Are With You's business strategy and local business plan and engage with stakeholders to ensure We Are With You is known positively and has a high profile within the sector. You will have excellent communication and people management skills, to ensure your success in engaging with stakeholders, working across the organisation and leading and managing a successful team to deliver strategic objectives. Benefits Competitive salary28 days annual leave, plus bank holidaysAn extra day off for your birthday or a special occasion of your choiceEnhanced maternity, paternity and adoption leave2 days paid volunteer leave per yearAuto-enrollment into We Are With You's pension schemeAccess to a Blue Light Card - giving you great savings on big high-street and online brandsFlexible working opportunities and access to a range of services and resources to support you with your wellbeingWe have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period Diversity Statement As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. Person Specification Qualifications Essential Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check. Desirable Qualifications related to the field of substance misuse or mental health Experience Essential A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services) Experience and evidence of working effectively at a management level Experience of managing a budget A track record of successfully working in joint ventures and partnerships A proven track record of creating and maintaining a strong performance management culture Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact Demonstrable skills relating to an ability to persuade, influence and negotiate, with stakeholders and manage effective, successful relationships, both internally and externally Demonstrable ability to develop and lead a cohesive team Able to analyse data and information and produce clear, easy to understand communications to a range of internal and external audiences Experience of developing business plans and implementing new services Desirable Experience of planning and delivery of group work programmes Experience and evidence of working effectively in a complex, multi-disciplinary organisation Experience of leading on service reconfiguration