Operations Specialist

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. The Operations Specialist position is part of the Crisis24 Protective Solutions department within the 24/7 Security Operations Centre, London. The Operations Centre team conducts all operational logistic planning and administrative tasks required to execute global security requests from EMEA clients. The ideal candidate must be able to commit to a mix of office-based day shifts, late shifts, night shifts, and weekend work. Candidates are requested to understand Crisis24 Protective Solutions services and products, which include Executive Close Protection, Secure Transportation, Residential Security, Event Security, TSCM, and Surveillance. Daily responsibilities include communicating with clients, security teams, and global vendors, and ensuring well-organized project administration that complies with Crisis24's high-quality control standards. Operations Specialists conduct daily monitoring of live tasks and record data correctly within a case management system (Salesforce). Exceptional customer service skills are a must. Candidates must be detail-oriented and have a strong aptitude for communication and analytical thinking. What You Will Work On Evaluate requests from clients and prepare services using our case management system. Prepare cost estimates and Statement of Work contracts. Prepare client detail briefs that include details of the planned schedule and team information. Monitor live tasks and acknowledge information received from the security team and clients. Escalating incidents to senior management teams when required. Respond to Crisis24 security teams when they request additional support globally. Communicate with Global Vendors and resource for tasks appropriately. Ensure projects adhere to Standard Operating Procedures and all documentation is maintained appropriately. Problem-solve resolution activities for all operational issues. Understand project finances and review invoices. Ensure appropriate safety procedures are followed and compliance with all national and regional operational directives, laws, and requirements are satisfactory. Track all projects to ensure that project deadlines are met in a timely manner. Work closely with the different departments within Crisis24. Monitor and adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of client assets and personnel. *This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of leadership at any time with or without notice. Who You Will Work With The candidate will work with the Protective Solutions team and report to the Operations Centre Manager. They will often work alongside Operations Managers and complete tasks for the Director, Vice President, and Managing Director. What You Will Bring Requirements: A high school diploma is required. An associate degree or bachelor’s degree in business or related field. Exceptional verbal, written, and presentation skills. Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook. Three plus (3+) years of experience in an operational environment. Multi-lingual and multi-cultural skills (preferred). SIA CP badge (preferred). Industry and business acumen. Demonstrate organisational and time management skills. Ability to work independently while establishing effective relationships, collaborating with peers and clients. Live local to London or reasonable travel distance to London. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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