Type of contract: Permanent, Full Time
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
We are united by a common goal - to reimagine the future of beauty.
The opportunity:
Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.
The Operations Supervisor at a Sephora store plays a crucial role in ensuring the efficient and organized management of stock and inventory. This position is responsible for overseeing the daily operations of the stockroom, inventory control, and ensuring timely replenishment of products on the sales floor. The Operations Supervisor reports to the Operations Manager and Store Director and collaborates with other team members to deliver exceptional customer service and drive sales.
Key Responsibilities:
Stock Management:
Maintain accurate inventory levels and ensure proper organization of stockroom. Receive, inspect, and process incoming shipments of merchandise, ensuring accuracy and timeliness. Verify stock quantities against purchase orders and resolve any discrepancies. Conduct regular stock audits to identify and resolve inventory discrepancies. Implement efficient stock replenishment procedures to ensure product availability on the sales floor. Team Leadership: Supervise and train stockroom associates, providing clear direction and expectations, delegating tasks and responsibilities when needed. Foster a positive and inclusive work environment, promoting teamwork and collaboration. Conduct performance evaluations and provide constructive feedback to the stockroom team. Operational Efficiency: Develop and implement effective stockroom procedures to streamline operations, identifying opportunities for process improvements and cost-saving measures. Optimize stockroom layout and organization for efficient product retrieval and replenishment. Collaborate with the Operations Manager to develop and execute strategies to improve operational efficiency. Safety and Loss Prevention: Enforce safety protocols and ensure compliance with company policies and procedures. Monitor stockroom security and prevent theft or damage to merchandise. Investigate and report any inventory discrepancies, damages, or loss. Customer Service Support: Collaborate with sales associates and beauty advisors to ensure the availability of products on the sales floor. Assist customers with product inquiries and provide exceptional service when needed. Support the store team during peak periods, including sales events and promotions. New Store Opening Procedures: Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. Skills: Previous experience in stockroom management or inventory control, preferably in the retail industry. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Excellent leadership and team management abilities and experience. Proficient computer skills, including knowledge of inventory management software. Strong attention to detail and accuracy in handling stock and inventory. Knowledge of safety protocols and loss prevention measures. Excellent communication and interpersonal skills. Ability to work flexible hours, including evenings, weekends, and holidays, as required. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
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Sephora is the world’s leading global prestige beauty retail brand. With 52 000 passionate employees operating in 34 markets, Sephora connects customers and beauty brands within the world’s most trusted and dynamic beauty community. We serve a highly engaged community of hundreds of millions of beauty followers across our global omnichannel network of more than 3 000 stores and iconic flagships, and our e-commerce and digital platforms, offering personalized and immersive seamless experiences across every touchpoint. With our curation of close to 500 brands and our own label, Sephora Collection, we offer the most unique and diverse range of prestige beauty products, tailored to our customers’ needs from fragrance to make-up, haircare, skincare and beyond, as we constantly reimagine the world of prestige beauty. Since our inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, we have been disrupting the prestige beauty retail industry. Today, we continue to break with convention to drive our mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
