Working as part of an established team, the role involves working across 2 large data centres in the north east of England (Wynyard /Doxford) providing onsite IT infrastructure support.
The role will require a driver's licence and own transport due to the travel between sites. The position will also require the successful candidate to undergo SC clearance.
Position Objective:
Visually inspect status indicators (LEDs) on Customer Equipment and report status to Customer. Perform a power-cycle of an item of Customer Equipment pursuant to the detailed, written instructions provided by Customer in the Intervention Request. Perform a visual inspection of power and cabling connectivity. Inspect all cabling for proper seating pursuant to detailed, written instructions provided by Customer in the Intervention Request. Test cable paths for conformance with performance standards pursuant to detailed, written instructions provided by Customer in the Intervention Request. Connect a “Crash Cart” (KVM) to assist diagnosis of failed reboots or power cycles pursuant to detailed, written instructions provided by Customer in the Intervention Request. Mount media in identified drives as part of system builds or diagnosis pursuant to detailed, written instructions provided by Customer in the Intervention Request. Activate hardware controls pursuant to detailed, written instructions provided by Customer in the Intervention Request. Replace hot-swappable components pursuant to detailed, written instructions provided by Customer in the Intervention Request. Note: Will not log-on or access any Customer systems during any Intervention, despite any instructions to do so provided in an Intervention Request. Functional Expertise:
Basic understanding of IT operations in a big organization. Strong loyalty with regard to data and DC facility security. Fluency in the local language (speaking, reading and writing). Fluency in English (speaking, reading and writing). Ability to work precisely and quality oriented. Maturity, high level of reliability & sense of responsibility. Flexibility and willingness to cope with unexpected problems and situations. A general technical orientation. Competent and professional communication with a commercial attitude over the phone. Capacity to understand and clarify customer expectations effectively. Capacity to manage customer expectations and interactions effectively. Basic understanding of server HW (console, devices…). Ability to handle various types of media, devices and libraries. Generic media knowledge (will provide training for specific or customer specific equipment). Proficiency in Microsoft Windows, Microsoft Office environment and general PC hardware. Basic understanding of Networking. Preferred:
Data centre operations experience. Familiarity with structures and processes. Professional certification in a relative field. A professional degree in a technical discipline.
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Visually inspect status indicators (LEDs) on Customer Equipment and report status to Customer. Perform a power-cycle of an item of Customer Equipment pursuant to the detailed, written instructions provided by Customer in the Intervention Request. Perform a visual inspection of power and cabling connectivity. Inspect all cabling for proper seating pursuant to detailed, written instructions provided by Customer in the Intervention Request. Test cable paths for conformance with performance standards pursuant to detailed, written instructions provided by Customer in the Intervention Request. Connect a “Crash Cart” (KVM) to assist diagnosis of failed reboots or power cycles pursuant to detailed, written instructions provided by Customer in the Intervention Request. Mount media in identified drives as part of system builds or diagnosis pursuant to detailed, written instructions provided by Customer in the Intervention Request. Activate hardware controls pursuant to detailed, written instructions provided by Customer in the Intervention Request. Replace hot-swappable components pursuant to detailed, written instructions provided by Customer in the Intervention Request. Note: Will not log-on or access any Customer systems during any Intervention, despite any instructions to do so provided in an Intervention Request. Functional Expertise:
Basic understanding of IT operations in a big organization. Strong loyalty with regard to data and DC facility security. Fluency in the local language (speaking, reading and writing). Fluency in English (speaking, reading and writing). Ability to work precisely and quality oriented. Maturity, high level of reliability & sense of responsibility. Flexibility and willingness to cope with unexpected problems and situations. A general technical orientation. Competent and professional communication with a commercial attitude over the phone. Capacity to understand and clarify customer expectations effectively. Capacity to manage customer expectations and interactions effectively. Basic understanding of server HW (console, devices…). Ability to handle various types of media, devices and libraries. Generic media knowledge (will provide training for specific or customer specific equipment). Proficiency in Microsoft Windows, Microsoft Office environment and general PC hardware. Basic understanding of Networking. Preferred:
Data centre operations experience. Familiarity with structures and processes. Professional certification in a relative field. A professional degree in a technical discipline.
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