Provide exceptional customer service: Greet patients warmly, actively listen to their needs, manage appointment bookings, handle phone inquiries, and offer professional advice and recommendations. Ensure that all patients receive a personalised and enjoyable experience at our practice. Assist with sight exams: Under the guidance of our optometrists and team, you will help prepare the examination room, perform basic pre-screening tests, and accurately record patient information. Support frame selection: After training, utilise your knowledge of different frame styles, materials, and lens options to guide patients in choosing eyewear that suits their face shape, personal style, and lifestyle requirements. Dispense and fit glasses: Learn how to accurately measure and fit eyewear, perform basic adjustments and repairs, ensuring optimal vision correction and comfort for our customers. Assist with contact lens fittings: Learn the process of fitting and instructing patients on the proper use and care of contact lenses. Maintain inventory: Help manage the stock of frames, lenses, contact lenses, and other optical products, ensuring that we have a wide range of options available to meet our patients' needs. Maintain cleanliness and organisation: Assist with keeping the practice clean, organised, and visually appealing, creating a welcoming environment for our patients. Training to be provided:
Level 3 Optical Assistant Apprenticeship. Enhancement/challenge how to develop ourselves. Equality and diversity treating others equally, respect/accept others from different backgrounds. British values, democracy, rule of law, respect and tolerance, individual liberty. Prevent safeguarding individuals from being drawn into terrorism. Digital skills keeping up with technology and effective use.
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