Full Time, including some regular Saturdays
Scope
As Practice Manager, you will be responsible for dispensing spectacles and providing support and guidance to practice staff. Being pro-active, recognising the importance of high-quality care and customer service will inspire your team to always aim for the highest standards. Main Responsibilities
Working Monday - Saturday with a day off midweek Usual working hours of 9am-5:30pm Ensure practice efficiency and compliance with Company procedures Ensure total customer satisfaction with products and services Be an effective leader, motivating, supporting, training and developing staff Ensure patient numbers and sales targets are maximised Be responsible for quality control in all areas Manage stock control Maintain exceptional standards of cleanliness and presentation throughout the practice Be responsible for health and safety standards across the practice Work with the Marketing Team to maximise marketing effectiveness at a local level, identifying opportunities and creating appropriate campaigns Identify and drive cost efficiencies Ensure that the sale and supply of spectacles and Contact Lenses only takes place under the supervision of a registered optician for children under the age of 16 years and those who are registered sight impaired (partially sighted) or severely sight impaired (blind) Interpret optical prescriptions written by optometrists or ophthalmologists Give advice to patients on lens type, frames and styling Personal Specification - Skills, Knowledge and Experience
Previous management experience would be desirable, or a proven track record of managing, engaging with and developing a team Strong background in customer service The ability to handle dispensing tools confidently with dispensing experience which includes:
Interpret optical prescriptions written by optometrists or ophthalmologists Give advice to patients on lens type, frames and styling Take frame and facial measurements to ensure correct fit and positioning Advise patients when adjustments or repairs to spectacles are needed Select, manage and order a range of optical products Order lenses from prescription houses Check lenses on delivery to ensure that they meet the required specifications
Proven track record of driving business performance through sales, customer satisfaction, and cost efficiencies Excellent verbal and written communication skills Ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion Positive and outgoing Flexibility – able to be flexible on days worked and provide cover to other practices in the local area
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Scope
As Practice Manager, you will be responsible for dispensing spectacles and providing support and guidance to practice staff. Being pro-active, recognising the importance of high-quality care and customer service will inspire your team to always aim for the highest standards. Main Responsibilities
Working Monday - Saturday with a day off midweek Usual working hours of 9am-5:30pm Ensure practice efficiency and compliance with Company procedures Ensure total customer satisfaction with products and services Be an effective leader, motivating, supporting, training and developing staff Ensure patient numbers and sales targets are maximised Be responsible for quality control in all areas Manage stock control Maintain exceptional standards of cleanliness and presentation throughout the practice Be responsible for health and safety standards across the practice Work with the Marketing Team to maximise marketing effectiveness at a local level, identifying opportunities and creating appropriate campaigns Identify and drive cost efficiencies Ensure that the sale and supply of spectacles and Contact Lenses only takes place under the supervision of a registered optician for children under the age of 16 years and those who are registered sight impaired (partially sighted) or severely sight impaired (blind) Interpret optical prescriptions written by optometrists or ophthalmologists Give advice to patients on lens type, frames and styling Personal Specification - Skills, Knowledge and Experience
Previous management experience would be desirable, or a proven track record of managing, engaging with and developing a team Strong background in customer service The ability to handle dispensing tools confidently with dispensing experience which includes:
Interpret optical prescriptions written by optometrists or ophthalmologists Give advice to patients on lens type, frames and styling Take frame and facial measurements to ensure correct fit and positioning Advise patients when adjustments or repairs to spectacles are needed Select, manage and order a range of optical products Order lenses from prescription houses Check lenses on delivery to ensure that they meet the required specifications
Proven track record of driving business performance through sales, customer satisfaction, and cost efficiencies Excellent verbal and written communication skills Ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion Positive and outgoing Flexibility – able to be flexible on days worked and provide cover to other practices in the local area
#J-18808-Ljbffr
