About Providor:
Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers. As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions. Purpose of the Role:
As a Smart Metering Planner, you will be responsible for scheduling appointments on behalf of our clients to install/exchange Smart Meters whilst maximising Engineer capacity by outbound calling activity. Specific Roles and Responsibilities: Conduct outbound calls to customers to arrange smart meter installations. Perform data entry and retrieve information using a bespoke database. Handle customer inquiries and provide timely service updates. Adhere to compliance standards and company guidelines. Manage customer communication through email, including sending and responding to inquiries. Carry out any other reasonable duties as required by the company. Apply company values in all day-to-day activities. Working Hours: 9AM - 5PM Monday to Friday or 11AM - 7PM Monday to Friday. Please be advised that this is a fixed-term contract position until the end of February 2025; however, this may be extended or lead to a permanent job. Salary: £22,523.00 per annum plus a discretionary bonus of up to £200 per month on successful achievement of monthly KPIs.
The Individual: Previous experience of inputting/updating databases. Highly articulate with a clear telephone manner. Good IT skills with knowledge of Microsoft Word, Excel, and Outlook. Good work ethic, highly self-motivated, and positive. Ability to organise and manage own workload. Previous experience working in renewable energy is desirable. Personable with excellent communication skills. Ability to work to deadlines, delivering targets for self and others. Strong team player.
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Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers. As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions. Purpose of the Role:
As a Smart Metering Planner, you will be responsible for scheduling appointments on behalf of our clients to install/exchange Smart Meters whilst maximising Engineer capacity by outbound calling activity. Specific Roles and Responsibilities: Conduct outbound calls to customers to arrange smart meter installations. Perform data entry and retrieve information using a bespoke database. Handle customer inquiries and provide timely service updates. Adhere to compliance standards and company guidelines. Manage customer communication through email, including sending and responding to inquiries. Carry out any other reasonable duties as required by the company. Apply company values in all day-to-day activities. Working Hours: 9AM - 5PM Monday to Friday or 11AM - 7PM Monday to Friday. Please be advised that this is a fixed-term contract position until the end of February 2025; however, this may be extended or lead to a permanent job. Salary: £22,523.00 per annum plus a discretionary bonus of up to £200 per month on successful achievement of monthly KPIs.
The Individual: Previous experience of inputting/updating databases. Highly articulate with a clear telephone manner. Good IT skills with knowledge of Microsoft Word, Excel, and Outlook. Good work ethic, highly self-motivated, and positive. Ability to organise and manage own workload. Previous experience working in renewable energy is desirable. Personable with excellent communication skills. Ability to work to deadlines, delivering targets for self and others. Strong team player.
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