Job Title:
Outpatient Administrator
To provide a smooth running clerical and administrative service to the Diabetes Centre, this includes:
Booking appointments
Answering telephone calls
Greeting patients at the Reception desk
To ensure that all data entries are made in a timely manner and contribute to the achievement of the Trust's targets, whether mandatory or local.
To assist and support the team to ensure the delivery of a high-quality service. This will require the use of good clerical, communication, and interpersonal skills.
Successful candidates will be asked to start as soon as possible, so please ensure that your references are made aware that you have used them. Do you thrive in a busy, fast-paced environment? Do you like to be constantly learning and developing in your role? Excellent, come and join us at DCHFT as an Outpatient Administrator!
In this role you will:
Have the primary function of a Receptionist, but there is the opportunity to support the Medical Secretaries
Have the opportunity to learn all functions and team skills
Receive full training; no experience in a hospital setting is required
Be part of a growing, supportive team, who are part of a truly special organisation
The office is open 8:30 until 5pm, Monday to Friday, and we welcome applications for both full and part-time hours. Having a balanced home and work life is important, and we offer a flexible approach to working arrangements.
Responsibilities Responsibility for Patients
Contact with patients will be direct, dealing with enquiries, face to face and on the telephone, making appointments and recording personal details.
Responsibility for Policy and Service Development
The post-holder works with other members of the team to maintain and support departmental/Trust practice and procedures.
The post holder will be required to follow all relevant Trust policies and adhere to department guidelines at all times.
The post holder may be asked to comment on local policies and procedures where they relate to clerical issues.
Responsibility for Financial and Physical Resources
Where designated by line manager, ensure that adequate stationery stocks are available and other ordering where requested.
The post holder has a duty of care in relation to all equipment and resources used in the course of work.
Responsibility for Staff
The post holder may be required to demonstrate duties to new starters or other staff members if required.
Responsibility for Information Resources
Efficient and effective use of the various computer systems to ensure the accurate recording of patient information and record-keeping functions.
Filing and documentation is maintained using established Trust/departmental systems.
Clerical systems are developed and maintained appropriately.
Ensure a high level of confidentiality is maintained to adhere to Health Records Operational Policy and Health Records Keeping Standards Policy.
Minimum Requirements
Recent experience in an office environment in a clerical/admin capacity
Customer service experience
Good communication skills with an empathetic approach
About Disability Confident:
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
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Outpatient Administrator
To provide a smooth running clerical and administrative service to the Diabetes Centre, this includes:
Booking appointments
Answering telephone calls
Greeting patients at the Reception desk
To ensure that all data entries are made in a timely manner and contribute to the achievement of the Trust's targets, whether mandatory or local.
To assist and support the team to ensure the delivery of a high-quality service. This will require the use of good clerical, communication, and interpersonal skills.
Successful candidates will be asked to start as soon as possible, so please ensure that your references are made aware that you have used them. Do you thrive in a busy, fast-paced environment? Do you like to be constantly learning and developing in your role? Excellent, come and join us at DCHFT as an Outpatient Administrator!
In this role you will:
Have the primary function of a Receptionist, but there is the opportunity to support the Medical Secretaries
Have the opportunity to learn all functions and team skills
Receive full training; no experience in a hospital setting is required
Be part of a growing, supportive team, who are part of a truly special organisation
The office is open 8:30 until 5pm, Monday to Friday, and we welcome applications for both full and part-time hours. Having a balanced home and work life is important, and we offer a flexible approach to working arrangements.
Responsibilities Responsibility for Patients
Contact with patients will be direct, dealing with enquiries, face to face and on the telephone, making appointments and recording personal details.
Responsibility for Policy and Service Development
The post-holder works with other members of the team to maintain and support departmental/Trust practice and procedures.
The post holder will be required to follow all relevant Trust policies and adhere to department guidelines at all times.
The post holder may be asked to comment on local policies and procedures where they relate to clerical issues.
Responsibility for Financial and Physical Resources
Where designated by line manager, ensure that adequate stationery stocks are available and other ordering where requested.
The post holder has a duty of care in relation to all equipment and resources used in the course of work.
Responsibility for Staff
The post holder may be required to demonstrate duties to new starters or other staff members if required.
Responsibility for Information Resources
Efficient and effective use of the various computer systems to ensure the accurate recording of patient information and record-keeping functions.
Filing and documentation is maintained using established Trust/departmental systems.
Clerical systems are developed and maintained appropriately.
Ensure a high level of confidentiality is maintained to adhere to Health Records Operational Policy and Health Records Keeping Standards Policy.
Minimum Requirements
Recent experience in an office environment in a clerical/admin capacity
Customer service experience
Good communication skills with an empathetic approach
About Disability Confident:
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
#J-18808-Ljbffr
