JOB PURPOSE
To provide a smooth running clerical and administrative service to the Diabetes Centre, including booking appointments, answering telephone calls, and greeting patients at the Reception desk.
To ensure that all data entries are made in a timely manner, contributing to the achievement of the Trust’s targets, whether mandatory or local.
To assist and support the team to ensure the delivery of a high-quality service, requiring good clerical, communication, and interpersonal skills.
Successful candidates will be asked to start as soon as possible, so please ensure that your references are made aware that you have used them.
Do you thrive in a busy, fast-paced environment? Do you like to constantly learn and develop in your role? Excellent, come and join us at DCHFT as an Outpatient Administrator!
In this role you will:
Have the primary function of a Receptionist, with the opportunity to support the Medical Secretaries.
Have the opportunity to learn all functions and team skills.
Receive full training; no experience in a hospital setting is required.
To excel you will have:
Recent experience in an office environment in a clerical/admin capacity.
Customer service experience.
Good communication skills with an empathetic approach.
In return, we can offer you a place in a growing, supportive team, part of a truly special organisation. The office is open 8:30 until 5pm, Monday to Friday, and we welcome applications for both full and part-time hours. Having a balanced home and work life is important, and we offer a flexible approach to working arrangements.
Responsibility for Patients:
Contact with patients will be direct, dealing with enquiries face-to-face and on the telephone, making appointments, and recording personal details.
Responsibility for Policy and Service Development:
The post-holder works with other members of the team to maintain and support departmental/Trust practice and procedures.
The post-holder will be required to follow all relevant Trust policies and adhere to department guidelines at all times.
The post-holder may be asked to comment on local policies and procedures relating to clerical issues.
Responsibility for Financial and Physical Resources:
Where designated by the line manager, ensure that adequate stationery stocks are available and other ordering is completed as requested.
The post-holder has a duty of care in relation to all equipment and resources used in the course of work.
Responsibility for Staff:
The post-holder may be required to demonstrate duties to new starters or other staff members if required.
Responsibility for Information Resources:
Efficient and effective use is made of various computer systems to ensure the accurate recording of patient information and record-keeping functions.
Filing and documentation is maintained using established Trust/departmental systems.
Clerical systems are developed and maintained appropriately.
Ensure a high level of confidentiality is maintained to adhere to Health Records Operational Policy and Health Records Keeping Standards Policy.
This advert closes on Thursday 2 Jan 2025.
Proud member of the Disability Confident employer scheme
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled and non-disabled people. For more details, please go to Disability Confident.
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